ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.
As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.
But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.
So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.
IntroductionThe Delivery Manager is a key-role in the support organization of IT. He or she independently functions as the IT Service Owner bridging the demand of the business for IT Services and on the other hand the delivery of the IT activity as agreed upon contract with IT Service Providers. Job MissionThe Delivery Manager is shaping efficient structures and processes in a high performing organization with business stakeholders, IT and Service Providers to achieve operational excellence. Assuring the availability and performance of business supporting IT Services is conform SLA from inception to retirement.Job DescriptionResponsibilities:
1. Is responsible for all O&I IT managed services which are delivered to one or more ASML sectors; in particular applications / service for the Design & Engineering sector.
2. Drives the IT-business relationship management & understands business priorities and expectations.
3. Manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand (also hosting) towards the Service Providers.
4. Service portfolio management:
- Accept new and changed IT services delivered by Competence Centers.
- Provide insight on the overall performance of the service delivered.
- Develop a (long term) roadmap for the services together with, and advice the business in order to contribute to the business roadmap.
5. Defining and managing service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations.
- Usage management for IT services
- Lifecycle management for IT service (ownership)
- Ensure quality standards for solutions / development projects through DTAP for new and changed applications
- Ensure proper deployment of ASML policies towards the IT standards to provide consistent and compliant use of IT
6. Managing dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service.
- Ensure E-2-E service management by Service Providers
- Provide an escalation and arbitration level for service issues and service integration issues for the services in scopeTasks (not extensive):
- Chair the business service performance review on a monthly basis.
- Participate in the key user meeting.
- Chair the monthly operational service provider meeting.
- Create and maintain service roadmap during entire life cycle of service.
- Contribute in commercial contract management of contracts, suppliers and delivery models.
- Partners with purchasing in negotiating on pricing and service descriptions of new and changed services based upon service roadmap.
- Takes part in project initiation and acceptance phase and contributes to “Request For Proposal” process in a senior user role.
- Deploy the governance model, processes, communication and reporting structures within the Application Support & Business organization.
- Controls and manages per service the financial budget amongst the rolling forecast, expenditure and initiate cost saving improvements.
- Functional manage (regie) the service manager of the Service Provider.
- Be a secondary escalation point towards the business (service manager being the first escalation point).
- Review the service SLA’s at least once a year and adjust KPI’s in agreement with business.
- Act as team lead for group of Delivery Managers working in Application Services (currently 5).
- Set annual targets, review and assess performance
- Develop team
- Manage capacity and allocate work packages
- Recruit new staffEmpowered:
- Empowered to make decisions within the provided budget related to a service.
- Empowered to make decisions regarding service improvements and quality within agreed boundaries.
- Empowered to approve emergency changes for the associated service.
- In case of escalation (not limited to Priority 2 incidents) to act upon End-2-End ownership cross delivery teams (fix first, settle later).
- In general empowered to participate as a Senior User in a project board in projects with regards to services.
EducationMaster level or equivalent combination of education and experience.Experience- 10+ years of experience in relevant business and/or IT roles and at least 7 years of experience as a delivery or service manager (of equivalent) on senior level
- Proven experience of service strategy.
- Designing and implementing Service Integration and Management solutions.
- Content of contracts, master service agreements, governance schedules, price schedules, terms and conditions.
- Strong knowledge of risk and control frameworks like SoX, CobIT, ISO and financial processes like Forecast, Budget and Charge-out regime.
- ITIL Service Management processes.
- 5+ years of experience as team leader / manager.Personal skills- Thinking strategically, creatively and innovative.
- Strong customer focus and customer facing skills.
- Taking and driving ownership.
- Shows initiative and problem solving attitude.
- Strong negotiation and influencing skills.
- Excellent presentation and communication skills and proficiency in the English language.
- Challenges self and invests energy in order to achieve optimum results, even in critical settings and beyond own area of expertise.
- Stays focused in highly demanding circumstances and maintains personal effectiveness despite barriers, set-backs or in situations of high uncertainty; proactively adapts plans and behaviors to remain flexible and open to change.Context of the positionThe Delivery Manager Application Services is working within the IT Operations & Infrastructure department reporting to the Manager Application Support. The Delivery Manager is closely working together with both relevant Competence Center Managers and business stakeholders.Other informationTo attract and retain the best people, we have a competitive employment conditions package, including:
-Fixed 13th month
-Attractive profit scheme; 5 year average (2017): 16.4%
-27 holidays and 13 additional free daysASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the dedication of a company that recognizes and rewards extraordinary performance.
Master level or equivalent combination of education and experience.
- 10+ years of experience in relevant business and/or IT roles and at least 7 years of experience as a delivery or service manager (of equivalent) on senior level
- Proven experience of service strategy.
- Designing and implementing Service Integration and Management solutions.
- Content of contracts, master service agreements, governance schedules, price schedules, terms and conditions.
- Strong knowledge of risk and control frameworks like SoX, CobIT, ISO and financial processes like Forecast, Budget and Charge-out regime.
- ITIL Service Management processes.
- 5+ years of experience as team leader / manager.
- Thinking strategically, creatively and innovative.
- Strong customer focus and customer facing skills.
- Taking and driving ownership.
- Shows initiative and problem solving attitude.
- Strong negotiation and influencing skills.
- Excellent presentation and communication skills and proficiency in the English language.
- Challenges self and invests energy in order to achieve optimum results, even in critical settings and beyond own area of expertise.
- Stays focused in highly demanding circumstances and maintains personal effectiveness despite barriers, set-backs or in situations of high uncertainty; proactively adapts plans and behaviors to remain flexible and open to change.
The Delivery Manager Application Services is working within the IT Operations & Infrastructure department reporting to the Manager Application Support. The Delivery Manager is closely working together with both relevant Competence Center Managers and business stakeholders.
To attract and retain the best people, we have a competitive employment conditions package, including:
-Fixed 13th month
-Attractive profit scheme; 5 year average (2017): 16.4%
-27 holidays and 13 additional free daysASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the dedication of a company that recognizes and rewards extraordinary performance.
| Education Backgrounds: |
Mechanical Engineering |
| Specialties: |
Manufacturing |
| Education Level: |
Undergraduate (Bachelors) |
| Experience: |
0 - 2 years |
| Languages spoken: |
English |
| Job Location: | Veldhoven, Netherlands |
Type: Job
Deadline: 22nd December 2024
Job reference (ID): 17861
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