Senior Spare Parts Coordinator Job in Veghel, the Netherlands, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

Senior Spare Parts Coordinator Job Description

The position of Senior Spare Parts Coordinator requires a strong and commercial customer focus. You make a significant contribution to the development of the Vanderlande Spare Parts business and customer service experience.
 
Your position
The Senior Spare Parts Coordinator represents the first point of contact for customers - both internally and externally - within the Spare Parts Sales Support team. You will adopt an autonomous role and oversee the 'order-to-cash process', introducing initiatives for improvement where required. In addition, you will contribute towards the development of the global Spare Parts business in collaboration with the commercial team and account managers. You will take the initiative to flag any sticking points in the service provided to the customer and make improvements to it.
 
Tasks / responsibilities
First point of contact for the customer via email and telephone
Responsible for quotations, processing of orders and invoicing customers through the JD Edwards ERP system
Responsible for after-sales service
Sparring partner for the internal organisation and customers
 
Your department
The Spare Parts department is globally responsible for marketing, procurement, sales, planning and delivery of Vanderlande material handling Spare Parts. The department is part of the Global Services business unit and consists of three teams: 

• Sales Support, your new team, provides day-to-day operational support to various Customer Centres across the globe in terms of sales and customer service. We are the spare parts customer service team for Vanderlande customers in the Benelux and the rest of the world.
• Logistical Support is responsible for the timely and cost-effective delivery of material handling Spare Parts.
• Product & Marketing Support manages spare parts content, data and the Spare Parts Webshop.

• 27 days vacation & 13 ADV (working hours reduction) days
• Flexible working hours
• Training facilities
• Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

Senior Spare Parts Coordinator Job Requirements

You represent the central point of contact for internal and external customers, requiring sound communicational skills. A proactive commercial approach will allow you to make that extra sale. Your input will effectively determine which Spare Parts the customer purchases.

• You operate intellectually and professionally at HBO (Higher Professional Education) level with experience in a B2B customer service and / or a techno-commercial environment
• You have a demonstrable affinity for technology: you will be working with high-quality technological Spare Parts in an industrial environment
• You are responsible for your customers' spare parts business
• You are capable of compiling and executing a project plan independently
• Knowledge of numerous software packages is a prerequisite: Microsoft Office (in particular Excel and Outlook), JD Edwards and Smarteam
• Proficiency in English is a must

Senior Spare Parts Coordinator Application Information

Please apply with your CV and cover letter by the 'apply' button below

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Senior Spare Parts Coordinator Summary

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