ASML - Customer Quality Manager Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - Customer Quality Manager Job Description

• Manage the Customer Complaints to the satisfaction of our customers, through root cause analysis and determining of corrective and preventive actions.

• Manage Customer Complaints which are limited in volume but very complex in content
• Find root causes on process level including validation and execution of structural solutions
• Coordinate Complaints by leading cross sectorial 8D teams
• Provide an acceptable answer (8D report) to customers in alignment with the business line and the account team
• Drive lessons learned through the sectors

ASML - Customer Quality Manager Job Requirements

• Bachelor/Masters degree with at least 5 years of relevant experience

• Experience in the semiconductor business
• Extensive experience in 8D Methodology within a high-tech business to business environment
• Track record in quality management systems
• Experience with customers

• Good social skills and people management
• Strong analytical thinking skills
• Ability to manage complex relationships between various professional disciplines
• Strong customer oriented attitude
• Ability to analyze and draw conclusions from data or report information
• Strong communication and influencing skills

ASML - Customer Quality Manager Application Information

Please apply using the apply button below and remember, you found this opportunity on www.Qreer.com

ASML - Customer Quality Manager Summary

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