Customer Support - Global Support Center Software Engineer EUV Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Global Support Center Software Engineer EUV Job Description

Introduction
Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer site (up to 30% of your time).

Job Mission
ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.

Job Description
A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:

• NPI preparation

• Technical problem solving within competency.

• Knowledge proliferation

Customer Support - Global Support Center Software Engineer EUV Job Requirements

Software Competence (SW)
As a GSC SW engineer you will be responsible to troubleshoot & resolve issues related to equipment problems in the sub-competences Computer Systems, being hardware and software; Operating system (SUN/LINUX); Software facilities (a collection of Data Handling and Configuration Tooling); Lot Operations embedded in automation and reporting and Network components.

This requires a strong analytical skill-set combined with clear and understandable communication. Next to that it is required to have affinity with hands-on skills

Education
Master degree in technical science with connection to computer science (Physics, Mechatronics, Electronics, Computer Sciences, Process technology, etc.) or equivalent experience is desired.

Experience
Knowledge of ASML equipment on a specialized technical level is an advantage.

Personal skills

• “Get things done” mentality;
• Pro-active attitude;
• Strong analytical skills;
• Interpersonal abilities (Can relate well to others, both colleagues and customers);
• Effective communicator in English (both oral and written);
• Customer-oriented;
• Team player;
• Stress resistant.

Customer Support - Global Support Center Software Engineer EUV Application Information

Other information
Position will require traveling up to 30%. Home base is Veldhoven

Please apply with your CV and cover letter by the 'apply' button below

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Customer Support - Global Support Center Software Engineer EUV Summary

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