Customer Support Engineer Job in Taichung, Taiwan

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support Engineer Job Description

Introduction
Customer support, CS, is to provide quality service for all needs from end user

Job Mission
To support customers’ needs for all machine
issues related to down case, yield loss, performance improvement, and roadmap
of next generation

Job Description
· 24 hours support model and work in shifts/mostly located at customer site
· Perform daily customer activities for an assigned customer base, including machine maintenance, schedule and un-schedule work /upgrade, data analysis, and tools / parts
arrangement
· Providing reports and specialized analyses directly to customers
· Support company project to reach quality service
· Escalation of customer’s request for critical issues
· Internal system enhancements and development
· Cross department cooperation and support


 

Customer Support Engineer Job Requirements

Education
Bachelor’s degree or above of department of science and engineering related Experience Freshman is welcome, experienced in semiconductor industry is a plus

Personal skills· 
English ability of listening, specking, reading, and writing is required
· Microsoft skill of word/ excel / power point is must
· Good communication with others and team work

Customer Support Engineer Application Information

Please apply with your CV and cover letter by the 'apply' button below

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Customer Support Engineer Summary