Project Lead, Service Business Management Job in Hsinchu, Taiwan

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Project Lead, Service Business Management Job Description

Introduction
Project lead, to manage ASML service business execution and business process from end to end. Drive service business execution, as well as process improvement, between ASML and major customers, for assigned service business scope from beginning to end, to reduce account receivables and reduce service to cash cycle time. Best practice benchmarking and implementation, within Taiwan accounts and cross countries. Any other projects to meet service business objectives, as assigned.

Job Mission

• Project lead, to manage and drive ASML service business execution (per wafer charge) from beginning to end, on monthly basis. Including ASML service deliverables, wafer counts, customer data check and validation, mgmt approval for exceptions, quotation, user purchase requests (PR), procurement purchase order (PO), user job acceptance (JCAN), invoice (AR) and management reporting. To reduce account receivables and reduce service to cash cycle time.
• Direct interface with major customers, at senior engineer and section manager level, including RD, HVM fab, procurement and corporate manufacturing technology.
• Cross-sector project management, with major stakeholders from CS customer support, SCM supply chain management, Finance, BD business development and Business Line.
• To provide regular management reporting & analysis, on service business progress.
• To manage other service business projects, as assigned and deemed necessary to achieve the overall service business objective.

• Persistent, positive-thinking and can-do attitude
• Self-starter, proactive initiatives for continuous improvement
• Could engage customers and internal stakeholders on difficult topics
• Excel and Powerpoint skills
• Hands-on, attention to details, able to multi-task.
• Excellent presentation and communication skills. Able to explain complex technical & operational details, in mgmt summary to cross-sector managers.
• A team player, willing to take extra step to cross process gap.

Project Lead, Service Business Management Job Requirements

Education

• Bachelor degree or above; MBA is a plus.

• Knowledge and experience in semiconductor equipment industry is preferred.
• > 3 year experience in customer support, sales / service operations or business management
• > 1 year experience of cross-sector project management with proven results

• Able to quickly understand internal and external customer needs, influence without hierarchical power, to overcome

Project Lead, Service Business Management Summary

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