ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
ASML - Customer Support engineer Job Description
The Customer support engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description
- Install equipment at customer's locations, including new equipment, upgrades and system relocations on AT/XT and PAS platform.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
- Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Advise users of appropriate actions to correct malfunctions in a timely manner.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
- Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
- Independently and accurately prepare written technical reports.
- Provide appropriate support and assistance to less experienced ASML personnel as necessary.
Context of the positionThe position will be part of Business Line Mature Products department that is responsible for the entire installed base of steppers and scanners.
ASML - Customer Support engineer Job Requirements
Bachelor degree in a technical field like: (Applied) Physics, Mechatronics, Electronics, or comparable.
Experience
- Proven interest and/or experience with technical hands-on in professional environment or during education.
- Strong customer focus and commitment to Customer Satisfaction.
- Experience working according to a strict set of procedures within the provided timelines.
- Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Ability to establish and maintain cooperative working relationships with co-workers and customer.
Personal skills- Solid service, process, project & change management skills
- Strong technical background with a drive towards solutions
- Problem Analysis skills
- Excellent professional communication in English
- Pro-active and a strong drive for results
- Pragmatic
- Zero defect quality mindset
- Flexible and able to work in changing environments
- Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power))
- Act under high pressure (no 9-5 mentality)
- Affinity with logistic processes
Other InformationPlease note that position requires approx. 60 % travel and the willingness to work flexible shifts and extended hours. Working on weekends can occur however not standard.Valid driver's license and passport required.
ASML - Customer Support engineer Application Information
Please apply with your CV and cover letter by the 'apply' button below
Remember - you found this opportunity on Qreer.com
ASML - Customer Support engineer Summary
| Education Backgrounds: |
Electrical Engineering
Mechanical Engineering
Physics
|
| Specialties: |
Commissioning
Control systems
Field Service
Testing
|
| Education Level: |
Undergraduate (Bachelors)
Postgraduate (Masters)
|
| Experience: |
0 - 2 years
|
| Languages spoken: |
English
|
| Job Location: |
Veldhoven, Netherlands |
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