Service Product Specialist Software Job in Veghel, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

Service Product Specialist Software Job Description

Do you have technical knowledge about software development? Do you have the passion to improve our products every day in order to satisfy our customers? Do you have a pro-active ‘getting things done’ mentality and want to show your added value to the growth of Vanderlande Life-cycle Services? Then you are the Service Product Specialist we are looking for. 

Your department
Service Technology is part of the Global Services organization which accounts for more than 20% of the total sales at Vanderlande. Service Technology consists of 3 sub departments. The sub department Product Management Services manages the life-cycle of our products and customer installed base. Working together with the Vanderlande Research & Development department, Product Management Services manages the service requirements and prepares the Global Service organization for effective and efficient execution of life-cycle services.

Secondly, Service Technology provides consulting on IT and Controls services and on revision, modification and retrofit projects for customers. And last, they also investigate new enabling technologies to improve our service offerings. The role of Service Product Specialist is a new role within the department and you will have a very important and crucial contribution to the success of Product Management within Vanderlande.

You will report directly to the Group Leader Product Management Services.  

Your position
As Service Product Specialist you are the technical authority of a Product Manager Service. You ensure serviceability, high quality of service deliverables (e.g. documentation, training, spare parts) and technical problem solving.What are your main activities as a Service Product Specialist?

1. Product Development phase:

• Influences design according to the defined service policy and requirements
• Checks/realizes defined service targets through design reviews, etc.
• Specifies required service tools for the Field Service Engineer

• Prepares and supports the introduction of new standard products such that the Customer Centre Service Organization can introduce, install, integrate and maintain these products within set targets

• Co-ordinates technical problem solving with involved parties
• Checks quality of service deliverables and improves if required

• Defines together with Spare parts department, R&D and Supply chain measures to ensure availability of parts during the product’s life-cycle

Service Product Specialist Software Job Requirements

​Your profile

• Bachelor degree in a Technical education (Preferably in the area of Informatics)
• Good knowledge of software suites like Oracle PL/SQL, C++, C# and Java
• About 5 years of relevant experience in a technical work environment or manufacturing industry
• Good command of English and German, both verbal and written, is essential, Dutch is preferred or willing to learn
• You take initiative and are persevering, you will get things done and don’t take simply no for an answer
• You have a structured way of working and clear communication skills
• Willing to travel (50% of the time)

• 27 days of vacations & 13 ADV days
• Flexible working hours
• Training
• Collective pension scheme and insurance facilities for healthcare.

Service Product Specialist Software Application Information

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Service Product Specialist Software Summary

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