ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
ASML - CN CS NPI Project Leaders CS NPI Projectlead Job Description
The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process. Within CS the New Product Introduction (NPI) department delivers the competencies to the CS Program departments (Deep Ultra Violet (DUV), Extreme Ultra Violet (EUV) or Applications)to manage the introduction of new technologies into the ASML worldwide service organization.
To execute field introduction of new products the NPI department has the following responsibilities:
- Manage Service requirements and secure embedding into the design
- Create, align, plan and implement manpower blueprints with appropriate buffers to ensure site readiness
- Set up and operate processes to measure, diagnose, solve, implement solutions for people, products and processes
- Drive performance and cost to target by consolidating and eliminating buffers,
- Facilitate operational performance of products after 1st shipment by managing projects to improve performance when SLA commitments are not met
- Create CS Key Decision deliverables for cross sector approvals for all of the above
By realizing this mission we ensure that the worldwide service organization can execute service delivery to meet customer Service Level Agreements at the agreed cost targets as defined by the Business Lines.
Job Description - The NPI PL takes ownership of and is responsible for one or more NPI sub-project(s) supporting the introduction of new systems to the field. This includes the standard New Product Introduction deliverables as well as the organizational and infrastructure changes required. Throughout the different phases of the NPI sub-project(s) the PL executes different roles:
You as a "Service Manager"- As field representative you will ensure that requirements from the field will be taken into the design and in the development of the Service Mix (Tools, Procedures and Spares)
- You will translate requirements into costing information (NPI, I&W)
- You track requirement compliance. For non-compliances the PL defines containment requirements and ensures risks are mitigate.
- For service related solutions you define & plans these (included Operational Level Agreements (OLA))
You as a "Project Manager"- You ensure that the field has the required information to prepare itself (blueprint & Buffers) and drives execution by the Field and by the sector PLs and reports status
- As a demand manager you will drive the Service Mix development units from specification to delivery and finally the validation of the delivered quality.
- You will generate the CS Key Decision deliverables for the Product Generation Process to ensure cross sector approvals for all the NPI services
- You manage with support of Start-up Equipment Support (SES) Engineers the Intro & Upgrade Support projects
- You work together with several different groups within ASML: System Engineering, Development & Engineering, Manufacturing, Logistics, Product Management and of course with the Field. Within the stakeholder groups the PL get things done by convincing people rather than using power
You as a "Change Manager"- You will manage the analysis of performances to ensure the definition of a roadmap towards targets. For the roadmap the PL will ensure a change plan will be formulated and executed.
- You are driving costs to targets by eliminating buffers (e.g. remove overstocking and reduce MMR).
- You close the learning loop regarding feedback experiences and lessons learned towards the respective teams.
Context of the position The NPI Project Leader reports to the Manager CS NPI Equipment.
ASML - CN CS NPI Project Leaders CS NPI Projectlead Job Requirements
Master's degree (or Bachelor + relevant experience) in physics, electronics or mechanical engineering.
Experience
- Extensive project management experience
- Change managment experience or
- Service delivery management experience (3-5 years)
- Experience in a high-tech equipment industry.
Personal skills- Strong influencing skills: able to motivate, drive, steer and convince others at all levels of the organization (influencing without power)
- Creative, reduces ambiguity with a focus on customer requirements
- Strong consultative communication skills (multi-cultural and towards different levels)
- Solid service, process, project & change management skills
- Strong technical background with a drive towards solutions delivered in time
- Problem Analysis skills; 6 Sigma experience. Strong technical background with a drive towards solutions delivered in time.
- Capable of conceiving and maintaining ‘global' overview
- Work very independent but well aligned in teams of multiple PL's reporting into one CS-Project/Program Manager
Other InformationWillingness to travel internationally up to 20%.
ASML - CN CS NPI Project Leaders CS NPI Projectlead Application Information
To apply please click on the "APPLY" button below and complete the application form.
ASML - CN CS NPI Project Leaders CS NPI Projectlead Summary
| Education Backgrounds: |
Civil Engineering
Mechanical Engineering
Physics
|
| Specialties: |
Civil Engineering
Experimental Physics
Mechanics
Other
|
| Education Level: |
Undergraduate (Bachelors)
Postgraduate (Masters)
Doctorate (PH.D)
|
| Experience: |
0 - 2 years
2 - 5 years
5 - 10 Years
|
| Languages spoken: |
English
|
| Job Location: |
Veldhoven, Netherlands |
| Keywords: |
Customer support, physics, electronics, mechanical, 6 sigma, project, DUV, deep ultra violet, EUV, extreme ultra violet, |
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