ASML - IT - Service Manager Identity & Access Management Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - IT - Service Manager Identity & Access Management Job Description

As Service Manager you will be responsible for the ASML Identity & Access Management services (assign-, use- and monitor-access), through-out the entire lifespan.

Job Description
You will act as a hands-on Service Manager that doesn't think only in processes. You will get energy from communication and aligning with ASML IT stakeholders and third parties.  Examples about the communication are about the changes/projects in order to set the right expectations or agreeing on the down-time. Can you make them aware about the IAM standards and help them to make use of those standards?

As Service Manager Identity & Access Management you will make sure that the customer requirements are met, from design till operations. The current IAM Services are realized with products like GDS, AD, Net-IQ Accessmanager, RHDS.

You will be responsible for, but not limited to:• 
Negotiate Service Level Agreements.
Ensuring all processes and underpinning contracts with external suppliers are appropriate, measurable, reported and regularly reviewed (including show-back related to total cost of ownership);• 
Ensure technology services and infrastructure plans are in place to deliver the agreed capacity and performance targets in a cost effective and timely manner ;• 
Management of the lifecycle of all service-affecting problems with the aim of preventing incidents from happening or minimizing their impact;• 
Involvement during project initiation to provide Service management input and continued involvement through-out the Design and Transition phases.

Activities will include the creation and ongoing ownership of the required Service management deliverables;• 
Act as a service consultant for potential new demand;• 
Build and maintain key relationship management with internal and external partners;• 
Deliver pro-active input into Project Management Process, -Governance and -Documentation improvements.

An ideal position for a Service Manager that not only wants to manage Service Level Agreements!

Context of the position
The IT division supports information management, infrastructure and key business processes across ASML. The ICT infrastructure, hardware and applications are absolutely mission-critical for almost all ASML's internal and external activities.
A sub-department within the IT organization is the Competence Center Operations & infrastructure (O&I). This Competence Center provides all IT support services. This includes generic IT infrastructure services like laptops and desktops, telecom services, network and datacenters for which we ensure that these services are running in an optimal way and we look at innovating the services.

We also support the IT applications that are used at ASML.You will report to the Manager Generic Infra Services within the IT Operations & Infrastructure department.You have got interfaces with the world-wide internal ASML customer, with the various IT internal groups and with external IT service providers and IT vendors.

ASML - IT - Service Manager Identity & Access Management Job Requirements

Education
Bachelor, Information Technology

Experience
The ideal candidate will have got the following experience:• 
4-8 years of experience in a role as service manager in an international industrial company;• 
Experienced in interfacing towards employees and managers at all levels of the organization as well as outside vendors and service providers.• 
Sound knowledge of service management like ITIL and Cobit;• 
Generic knowledge of Identity & access management solutions is a strong pre;• 
Proven experience of organizational skills in a working environment.

Personal skills
You can recognize yourself as a candidate with the following competences:• 
Decisive, Flexible, Ownership, Common sense, Result oriented;•
Strong communication skills, both verbal and written in Dutch and English;• 
Ability to motivate people ;• 
Have or quickly develop a network in the organization;• 
Service and customer oriented.

Other Information
ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.

Our selection process includes an online Talent Exploration that gathers information about your key drivers, your personal values, motivators and career ambitions. The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.

ASML - IT - Service Manager Identity & Access Management Application Information

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ASML - IT - Service Manager Identity & Access Management Summary

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