ASML - Customer Support - Upgrades Coordinator/ teamleader Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - Customer Support - Upgrades Coordinator/ teamleader Job Description

Manage and keep track on complex field upgrades and activities, enabling the field teams to unlock the potential of ASML products for our customers.

Job Description

• As an ASML Upgrade Coordinator you will be an ASML ambassador at customer sites across the
• globe;
• Work with the local and Veldhoven organizations to plan and make all necessary preparations for
• the on-time execution of the upgrade;
• Ensure timely availability of the right procedures and recoveries to bring the machine on the best
• performance level;
• Onsite coordination of the upgrade including: manpower scheduling, parts, upgrade sequence
• preparation and tooling;
• Deal with fast changing circumstances and change plans accordingly on the spot;
• Assist other upgrade coordinators by facilitating their issues while in Veldhoven;
• Identify, document and drive improvements in order to reduce upgrade cycle time;
• Daily reporting of upgrade progress and issues;
• Transferring knowledge concerning the newly upgraded system to the local engineers to sustain
• the system by themselves;
• Create evaluation report;
• This position will require international travel (up to 50%) to the field offices worldwide.

ASML - Customer Support - Upgrades Coordinator/ teamleader Job Requirements

Bachelor's degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.

Experience

• Experience in a customer support department for high tech products. Photo-lithography, Electro-
• Mechanical or Ultra Clean Vacuum;
• Engineers with 2-3 years ASML EUV or NXT `hands-on' experience is preferred.

• Open for cultural differences;
• Motivated, pro-active, self-driven and flexible;
• Highly stress-resistant;
• Take the lead during escalations and drive for solutions;
• Self-sustaining and ability to prioritize activities and coordinate a broad range of specialists, ensuring
• action plans are carried out;
• Analytical ability;
• Good documentation skills;
• Multitasker with the ability to work in different and difficult working environment;
• Good team player who is committed to the success of ASML;
• Good customer skills;
• Good communication skills, verbal and written, in English.

• Flexibility to travel to other countries including Taiwan, Korea, USA and Israel, with short notice (up
• to 50%) if needed, with uninterrupted periods up to 6 weeks in a row;
• Candidates are expected to support the CS Upgrades for at least 2-3 years upon completion of
• training;
• This position may require “on call” duty depending on location or assignment (so no 8:00-17:00
• mentality).

ASML - Customer Support - Upgrades Coordinator/ teamleader Application Information

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Contact Information

RC01603-QR-COM

ASML - Customer Support - Upgrades Coordinator/ teamleader Summary

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