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    ASML - CS - Service Engineering - Performance Analyst Job in Veldhoven, Netherlands

    ASML is one of the world’s leading manufacturers of chip-making equipment.

    Our vision is to enable affordable microelectronics that improve the quality of life.

    To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

    ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

    ASML - CS - Service Engineering - Performance Analyst Job Description

    As an ASML CS Performance Analyst you will be the point of contact with respect to field performance information, interfacing with CS representatives in the Business Lines, Programs and CS line organization both in the field and in VHN.You will be expected to enable the ASML organization to drive for performance improvements for installed base systems at ASML's key-customers by providing regular performance analysis reports on field Key Performance Indicators including availability, reliability, eXtreem Long Downs, labor hours and parts usage.Your general system and field knowledge will enable you to identify which area of the machine or service mix requires improvement.The CS Performance Analyst co-works with the CS Program Managers and with the (local) CS service organizations to optimize the field performance with respect to:

    • Reaching customer Service Level Agreement targets
    • Maturing design of newly introduced products
    • Improving the Service Capability on the ASML install base and service products

    Job Description
    • Support offices in identifying performance improvement opportunities
    • Analysis, specification and prioritization of contributors impacting system performance KPI's
    • Report system performance improvement areas to the CS program and CS field organization.
    • Build & maintain knowledge on how to analyze field data.

    Context of the position

    The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.


    Position in the Organization.

    The CS Performance Analyst reports to the Manager CS Field Performance Analysis part of the department CS Service Engineering. The department Service Engineering is part of CS Field and Product Support Group.

    ASML - CS - Service Engineering - Performance Analyst Job Requirements

    Bachelor or Master's degree in technical area (e.g. physics, electronics or mechanical engineering)

    Experience

    5 years or more experience working in an engineering role in an international setting, preferably in a semiconductor industry supplier role.

    Personal skills

    • Analytical skills
    • Capable of dealing with a very broad range of technical subjects
    • Result driven
    • Able to build network cross department & international
    • Good communicator and team player
    • Cultural awareness
    • Adequate English language skills in speech and writing

    ASML - CS - Service Engineering - Performance Analyst Application Information

    Other Information

    Please add a cover letter to your application.Keywords: Root cause analysis, field and system performance, structure and prioritize, communication, international

    Please apply via the apply button below.

    ASML - CS - Service Engineering - Performance Analyst Summary

    Education Backgrounds: Electrical Engineering
    Mechanical Engineering
    Physics
    Specialties: Consultancy
    Process Engineering
    Process Management
    Quality Engineering
    Semiconductor Physics
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Experience: 10 - 15 years
    2 - 5 years
    5 - 10 Years
    Languages spoken: English
    Job Location: Veldhoven, Netherlands

    Apply

    ASML Netherlands BV

    Veldhoven, Netherlands
    Resource center
    +31 40 268 3000
    View Company Profile More Jobs with

    Type: Job

    Deadline: 17th December 2014

    Job reference (ID): 7817

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