ASML - CS - Service Engineering - Performance Analyst Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - CS - Service Engineering - Performance Analyst Job Description

As an ASML CS Performance Analyst you will be the point of contact with respect to field performance information, interfacing with CS representatives in the Business Lines, Programs and CS line organization both in the field and in VHN.You will be expected to enable the ASML organization to drive for performance improvements for installed base systems at ASML's key-customers by providing regular performance analysis reports on field Key Performance Indicators including availability, reliability, eXtreem Long Downs, labor hours and parts usage.Your general system and field knowledge will enable you to identify which area of the machine or service mix requires improvement.The CS Performance Analyst co-works with the CS Program Managers and with the (local) CS service organizations to optimize the field performance with respect to:

• Reaching customer Service Level Agreement targets
• Maturing design of newly introduced products
• Improving the Service Capability on the ASML install base and service products

• Support offices in identifying performance improvement opportunities
• Analysis, specification and prioritization of contributors impacting system performance KPI's
• Report system performance improvement areas to the CS program and CS field organization.
• Build & maintain knowledge on how to analyze field data.

ASML - CS - Service Engineering - Performance Analyst Job Requirements

Bachelor or Master's degree in technical area (e.g. physics, electronics or mechanical engineering)

Experience

5 years or more experience working in an engineering role in an international setting, preferably in a semiconductor industry supplier role.

Personal skills

• Analytical skills
• Capable of dealing with a very broad range of technical subjects
• Result driven
• Able to build network cross department & international
• Good communicator and team player
• Cultural awareness
• Adequate English language skills in speech and writing

ASML - CS - Service Engineering - Performance Analyst Application Information

Other Information

Please add a cover letter to your application.Keywords: Root cause analysis, field and system performance, structure and prioritize, communication, international

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ASML - CS - Service Engineering - Performance Analyst Summary

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