First Line Support Engineer Job in Eindhoven, Netherlands

Xelvin is a reliable partner for (international) companies to recruit and employ high educated technical professionals.

Our highly motivated employees are active in a broad variety of areas: mechanical, biomedical, electronic and chemical engineering, research and development, industrial automation and ICT.

Their flexibility and attitude make the difference. They have proven to be easy adapters and fast learners, they prove their productive value very fast.
Xelvin wants to achieve optimal added value for all parties involved. We help companies to find the right balance between their need for flexibility and finding the right person for the job ensuring continuity for the business. For employees we are looking for the most challenging jobs at the best companies in Europe.

First Line Support Engineer Job Description

You will be a 1st line engineer in troubleshooting technical problems on ASML NXE systems in Veldhoven. (3rd line during install). But not just a 1st line: our target solving power is 95%. Calibrating and testing a NXE system in manufacturing typically is done by BSc engineers who solve the easy issues.

We support these engineers in case of difficult issues.
• Deliver technical support to contribute to rapid solutions of complex technical issues.
• Arrange proper follow up to minimize impact on cycle time.
• Prevent disturbances from re-occurring by feeding issue resolution in cooperation with Manufacturing Engineering and D&E.
• Enable self-supportiveness of the 1st line by knowledge sharing.
• Participate in continuous improvement projects.

First Line Support Engineer Job Requirements

• BSc / MSc / PhD technical degree in: Metrology, Mechanical, Mechatronics, Electronics, (Applied) Physics, Biomechanics, Mathematics, automotive, aeronautical engineering.

Experience
• Experience in a production environment with high tech products and complex production processes, preferably with trouble-shooting: analysing problem, finding root cause and solution.
• Preferable 3 years proven work experience in analysis of complex problems.
• Experience with production and engineering, project management skills.
• Recent graduate also possible if at least affinity with production and troubleshooting (also see requirements above).

Personal skills
• Team player and flexible
• Good social and communication skills, broad technical and business knowledge, strong analytical mind
• Pragmatic attitude; very active, plenty of initiative
• High sense of responsibility and devotion; cope with stress
• Good organizational skills
• Adequate English communication skills in speech and writing. Dutch is required!

Context of the position
• The NXE factory is responsible for both production and installation of NXE tools.
• The First Line Support Engineer reports to the Group Lead FLS, which reports to the Manager FLS, which reports to the director NXE-Manufacturing.
• Works in shifts: mild shift schedule containing 10 dayshifts, 5 evening, 1weekend in 4 weeks (no night). VIS schedule is applicable. Shift allowance 19.6%
• Willing to travel in case of urgent escalation at customer site (not frequent).
• Desk, mobile phone, laptop

First Line Support Engineer Application Information

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First Line Support Engineer Summary

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