Technical Support Analyst (German speaking) Job in Dublin, Ireland

Cerner is the leading U.S. supplier of healthcare information technology solutions that optimize clinical and financial outcomes. Around the world, health organizations ranging from single-doctor practices to entire countries turn to Cerner (NASDAQ: CERN) for our powerful yet intuitive solutions. Cerner offers clients a dedicated focus on healthcare, an end-to-end solution and service portfolio, and proven market leadership.

With a presence in the UK and European healthcare IT markets spanning almost two decades, Cerner’s established solutions and industry expertise have placed our associates at the forefront of development and evolution in healthcare provision. Our continued growth and rapid expansion in key European markets provides opportunities for exciting careers in a dynamic environment – all focused on helping drive innovation in healthcare.

In late 2007 Cerner opened a new office located in Dublin 17, close to the city’s airport. This office has been the global base for a successful team of Translation Analysts, Support Analyst & Software Engineers responsible for meeting the increasing needs of our French, German and Spanish clients.

Technical Support Analyst (German speaking) Job Description

SolutionWorks is an experienced team of healthcare and information systems professionals responsible for receiving and resolving a wide variety of solution and technical issues.  SolutionWorks strives to provide world-class service and support to promote high levels of client satisfaction and provide a rewarding work environment for our associates.
 
SolutionWorks is currently looking for a Technical Support Analyst who will be assigned to a specific set of software projects related to the ongoing investigation, development assistance, and support of the applications and components within Cerner’s Millennium suite of applications. The SolutionWorks Technical Support Analyst is primarily responsible for providing troubleshooting support needs. The role requires significant involvement in client communication, working with the Millennium SolutionWorks Support Analysts, and IP Development personnel.
 
The main responsibilities will be the following:

• Ability to communicate with analysts, and clients to explain next steps or resolution of an issue.
• Own, debug, and document an investigation and resolution of complex cases.
• Works with other departments (Development, Project team) to find resolution for escalated issues
• Drive continual improvement of support practices.
• Responsible for handling multiple complex cases on a daily basis.  Manage workload to ensure issues are resolved in a timely manner.
• Clearly documents investigation steps and has the ability to explain investigation to a support analyst
• Responsible for handling technical investigations and escalations following an investigation from a support analyst.

Technical Support Analyst (German speaking) Job Requirements

• Bachelor's degree in Computer Science or Computer Engineering or equivalency
• Effective written and verbal communication skills

• Fluent in English & German
• SQL required, Eclipse, Visual Basic, Java and C++ preferred
• Professional Client Relationship skills beneficial

Technical Support Analyst (German speaking) Application Information

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Technical Support Analyst (German speaking) Summary

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