Customer Support Engineer - based in Dresden, Germany Job in Dresden, Germany

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support Engineer - based in Dresden, Germany Job Description

Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Job Mission
You want to build success….. join us to support our Customer’s needs. Help our Customer to stay compatible in the market.

Job Description
Customer Support Engineer (CSE) is part of the Europe (EU) High Volume Manufacturing (HVM) Customer Support (CS) organization, which is responsible for the repair and maintenance of the ASML systems at the customer site across Europe and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE will interface with the customers, peers, local TSE support and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers and co-workers.

• Diagnose problems and make appropriate repairs according our processes and using BKM;
• Document your work and create accurate reports, Accurately maintain/document time and works actions;
• Monitor system performance;
• Drive improvement via proper channels;
• Provide support and assistance to other ASML personnel;
• Escalate issues when required according ASML standard processes.

Customer Support Engineer - based in Dresden, Germany Job Requirements

Education
Bachelor or Master degree in Engineering field or equivalent experience.

Experience

• 2-5 years’ of relevant work experience or 1-2 years’ experience in the semiconductor industry.

• Proven ability to effectively work in a demanding and challenging environment;
• Show ownership and responsibility, be able to adapt to customer circumstances, be proactive and drive for changes;
• Teamwork, act as one team, give feedback and be open for feedback, show flexibility to backup each other;
• Flexibility, possible support of other ASML sites requires ~25 % travel (pending on request);
• Quality focus, enable quality mindset in daily operation, hold your colleagues accountable to deliver quality on daily base;
• Speak up when there is unclarity or when issues occur, recognize them as learning opportunities for the team and your self.

Customer Support Engineer - based in Dresden, Germany Summary

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