IT BPA Customer Service Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

IT BPA Customer Service Job Description

Introduction
ASML– the world’s leading provider of lithography systems for the semiconductorindustry. 

Job Mission
Be the linking pin between the ASML Service organization, the IT organization and the outsourcing partners. Assess, change/refine and implement business processes and related information systems (SAP/CS) to continuously increase their effectiveness and make sure that they are properly aligned with the company’s strategic direction.

Job Description

• The consultant acts as a first IT contact for Business key players and Business process owners in the ASML organization (Customer Service departments).
• As a consultant you assess, change and define/refine business processes and related information systems (SAP) to continuously increase their effectiveness and ensure they are properly aligned with the company’s strategic direction.
• Play key-role in IT development & implementation projects (esp. SAP), manage transition from projects (new developments) to support phase (run and maintain) by checking all documentation and knowledge transfer by the project teams before go-live.
• You are the link between the ASML business organization, the ASML/IT organization and the outsourcing partners.

IT BPA Customer Service Job Requirements

Education 
Bachelor's or Master's degree in Information Technology or Business Administration

Experience

• Five to ten years of experience with service processes in a high tech complex environment.
• Ability to document “as is” and “to be” processes and to assist development of business case transition.
• Experience in translation of Business requirements into IT requirements; and select or design the correct solution (direction) corresponding these business requirements.
• Detailed knowledge of IT systems supporting Service processes 
• SAP/EAM (main focus = CS), SAP Portals, SAP BW/BO applications
• Experience with SAP/HANA Business suite and/or SAP/MRS is a pre

• Strong customer focus, result-orientation,  and commitment to excellence;
• Pro-active personality who can deal with resistance;
• Leadership capability, responsibility and authority, ability to steer a team
• A demonstrated ability to perform in high-pressure environments;
• Well-developed senior consultancy skills combined with hands-on mentality, and a strong go-getter mentality;
• Passionate about driving innovative solutions;
• Motivated and enthusiastic team player;
• Strong communication and presentation skills
• Fluent in Dutch and/ or the English language.

IT BPA Customer Service Application Information

Context of the position 
The System Engineer is working within the IT Competence Center Market/Sales & Service domain, reporting to the Solution Team Manager. In this domain we capture and fulfill all IT demand from sector Customer Support, and provide technology through large-scale projects or changes to our existing application infrastructure.


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IT BPA Customer Service Summary

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