2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m) Job in Frankurt, Germany

Founded in 2000, Elemica is the leading Digital Supply Network for Process Manufacturers. Half a trillion USD in goods are bought, sold and moved annually through the Elemica Digital Supply Network.
Elemica solutions connect the world’s leading process manufacturers to thousands of their direct material suppliers, logistics service providers and customers. Our clients use our Digital Supply Network to automate and See the products they Buy, Sell and Move.

Our cloud-based network ensures our participants an efficient, scalable, and secure connection. Our Platform is the result of years of innovation in B2B integration and has evolved into a network that is agnostic to any data source and capable of complex data enrichments.

Using our combined solution of Platform, Buy, Sell, Move and See accelerates your Digital Transformation by introducing frictionless business processes that enhance revenue growth, supports new business models, reduce operating costs, and free up working capital.

Connect with Elemica and plug into a continuous flow of digital innovation.

Help revolutionize the supply chain industry and make products that connect thousands of trading partners worldwide. At Elemica, you’ll work with the world’s most talented supply chain thought leaders to shape the future of business.

We’ve been named a Technology Association of Georgia (TAG) Top 10 Innovative Tech Company, a Philadelphia Alliance for Capital and Technology (PACT) Enterprise Award for Digital Innovation, and SupplyChainBrain Great Partner Award––applying an incredible breadth and depth of experience to our work. Our roster includes digital innovators, supply chain vets, integrated marketing pros, and more.

We build the best experience for our supply chain community – as a team.

We take ownership and deliver results, every step of the way.

We provide the tools and support needed to help you reach new heights.

2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m) Job Description

The Position - 2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m)
(Location: ELEMICA EU HQ, Frankfurt/Germany)
 
This role will be responsible for interacting with key clients to provide advanced functional and technical support of the Elemica Logistics suite and related technologies.

The Elemica Global Client Support Technical & Functional Support Engineer is a critical role supporting Elemica's hosted supply chain applications and solutions.  The role participates as senior member of the Global Client Support’s functional support team, working with external client and internal Elemica teams to ensure the reliability of the network’s, services, applications, solutions, and environments, as well as the business continuity of our clients supply chain.
 
The Responsibilities

• Acquire functional and technical subject matter expertise with Elemica tools, applications and solutions to support business processes including, Supply Chain Management, Logistics, Procurement, Demand Planning, and Order to Cash Management
• Work with functional support and development teams on product troubleshooting and issue resolution
• Organize and prepare meetings and conference calls for the purpose of resolving internal and external production related issues and concerns
• Manage and maintain operational readiness with high system availability of critical business functions within the Elemica network.
• Collaborate with team members to document and optimize processes, procedures, and solutions to ensure quick and efficient identification and resolution of client concerns
• Prepare client-facing communications, documentation and training materials suitable for international consumption
• Assist clients with the resolution of issues and service requests in a manner that ensures customer satisfaction

2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m) Job Requirements

The Experience and Skills Required

• Exposure or experience to supply chain and logistics management systems and related business processes
• Degree in information technology, Supply Chain Management, Logistics, or other related major
• Ability to analyze complex functional and technical problems
• 2 to 5 years of IT project  and/or application support experience
• Fluency in English and German (written and verbal skills) or another European language

• Knowledge of E-Commerce message formats and standards, with Logistics and Supply Chain emphasis
• Exposure or experience in
  • Project Management methodologies and tools
  • All phases of the System Development Life Cycle
  • CIDX(xml)/ SAP idoc/EDIFACT standards
  • SQL and using relational databases is required (specific work with Oracle is a plus).
  • UNIX/Linux
• Development knowledge using XSLT and Java Scripting is considered a plus

• Must have the ability to work independently and handle multiple priorities in a fast-paced environment
• Strong client facing interpersonal and communication skills with technical and non-technical audiences
• Sound communication skills and experience working alongside other IT and business professionals

2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m) Application Information

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2nd Level Technical & Functional Support Engineer for Supply Chain Applications & Solutions (f/m) Summary

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