Customer Support - Lean Deployment Lead Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Lean Deployment Lead Job Description

Introduction
Within the sector Customer Support (CS) the LEAN & Business Programs office (LBP) is responsible for all major Non-Product-related structural improvements including the implementation of Lean in the WW CS organization (~ 5000 FTE)The LBP office has a mission to improve the maturity, efficiency and/or quality of the Customer Support organization. This is achieved by:

• Driving and realizing a portfolio of Non-Product related improvement projects
• Implementation of the ASML Lean model in the Customer Support Organization
• Maintaining and improving upon a repository of standardized CS Way of Workings (e.g. Processes descriptions, Roles & Responsibilities and Key Performance Indicators)

Job Mission
The Lean Deployment Lead uses his/her deep knowledge Lean Implementations, ASML CS best-practices and/or broad experience in similar industries together with proven Project Management and Change Management skills to Drive & mature the implementation of Lean in CS NPI&NTR segment part of the CS Organization. This segment consist out of ~ 1500 employees in 12 offices (NL, US, Korea, Taiwan).

Job Description
In close cooperation with a multitude of internal and external stakeholders the Lean Deployment Leader translates the strategic Lean Deployment roadmap into a concrete Lean deployment plan for the segment.
The Lean Deployment Lead will realize the Lean deployment  plan within the constrains set leveraging as much of the rest of the CS organization as possible. Your main leverage will be through dedicated Lean Experts in the various offices. Active participation in the Lean Competence Center to further shape and refine the ASML LEAN Deployment standard. This will require a strong self-drive, excellent stakeholder management and a continuous fine tuning of the Change Management component of your deployment plan.
In order to be successful  the Lean Deployment Lead is participating in the NPI&NTR management team as a business partner for both reasons to help on the understanding of ASML CS service operation and to leverage on the management acting as a Lean coach on this group. A well-developed own vision based upon a deep understanding is essential to be successful.

Education
• Master degree in business administration, industrial engineering or technical area.
• Lean Black Belt, or equivalent

Experience
Essential experience for this position:
• Over 8 year of Lean Deployment experience, preferably combined with relevant experience in managing and implementing Change in large, decentralized, international organizations
• Extensive experience with culture change and the soft aspects/people aspects of organizational development

Of additional value for this position:
• Extensive experience of business experience in different roles in a Customer Support or similar environment including operational responsibilities and with a clear process improvement mindset
• Proven experience in a different industry like automotive, pharmaceutical or food industry
• Additional job-related knowledge and/or managerial experience: operational (hands-on) experience in Service, Logistics, (Lean) manufacturing and/or industrial engineering environment,  (senior) line management roles in operations, knowledge of financial management
• Experience in consultancy in high-tech and/or service environments
• Extensive experience in ASML and/or ASML Customer Support Personal skills• Excellent communication skills
• High level of interpersonal and organizational sensitivity
• Empathy, ability to “read” people: understand values and motives that drive behavior
• Excellent ability to thrive in a multi-cultural environment with a global footprint
• Seniority, in interpersonal sense and business knowledge
• Flexibility, adapt to company culture and individual behavior
• Ability to work from a broad scope, integrating people, processes, capabilities, technologies, and the details at the same time
• Goal oriented, is motivated by realizing goals and by implementing effective change rather than personal acknowledgement
• Ability to create and maintain a large trusted network on all levels of the organization
• Able to convince, inspire and motivate people
• Able to cooperate with people of different departments and levels within the ASML organization
• Continuous Improvement & Process oriented & out of the box thinking mindset
• Self-starter with drive, enthusiasm and persistent

Context of the position
The holder of this position reports to the Manager LEAN & Business Program office  He or she has interfaces on many levels in the CS  NPI&NTR segment (a.o NPI&NTR management team, Local management teams, Lean Experts etc), The Central Lean Competence center, Other Deployment leads etc.


 

Customer Support - Lean Deployment Lead Job Requirements

• Master degree in business administration, industrial engineering or technical area.
• Lean Black Belt, or equivalent

Essential experience for this position:
• Over 8 year of Lean Deployment experience, preferably combined with relevant experience in managing and implementing Change in large, decentralized, international organizations
• Extensive experience with culture change and the soft aspects/people aspects of organizational development

Of additional value for this position:
• Extensive experience of business experience in different roles in a Customer Support or similar environment including operational responsibilities and with a clear process improvement mindset
• Proven experience in a different industry like automotive, pharmaceutical or food industry
• Additional job-related knowledge and/or managerial experience: operational (hands-on) experience in Service, Logistics, (Lean) manufacturing and/or industrial engineering environment,  (senior) line management roles in operations, knowledge of financial management
• Experience in consultancy in high-tech and/or service environments
• Extensive experience in ASML and/or ASML Customer Support
• Excellent communication skills
• High level of interpersonal and organizational sensitivity
• Empathy, ability to “read” people: understand values and motives that drive behavior
• Excellent ability to thrive in a multi-cultural environment with a global footprint
• Seniority, in interpersonal sense and business knowledge
• Flexibility, adapt to company culture and individual behavior
• Ability to work from a broad scope, integrating people, processes, capabilities, technologies, and the details at the same time
• Goal oriented, is motivated by realizing goals and by implementing effective change rather than personal acknowledgement
• Ability to create and maintain a large trusted network on all levels of the organization
• Able to convince, inspire and motivate people
• Able to cooperate with people of different departments and levels within the ASML organization
• Continuous Improvement & Process oriented & out of the box thinking mindset
• Self-starter with drive, enthusiasm and persistence
.

Customer Support - Lean Deployment Lead Application Information

Customer Support - Lean Deployment Lead Summary

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