CS - Customer Support Manager Job in Hsinchu, Taiwan

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

CS - Customer Support Manager Job Description

Introduction

To manage single site with multiple customers at the same site/office in Taiwan , or even higher scope to manage multiple sites with the customers which are same account or geographically closed in terms of location , to help customer management and better customer orientation. 

Job Description

1. To lead the CS teams to meet ASML SLA targets and customers’ production targets (to be determined) , and secure ASML business in future for the customers.

2. Strengthen collaborations between global account team and local CS , with clear role and responsibilities , and put it in executions

3. Develop the local CS people and organization and maintain the maturity with short/mid/long term plan , including engineers and leadership.

4. Improve customer communications and customer management between CS (local , VHV and X-regions) , to create transparency and define standard way of working.

5. Align customers issue list and priority , and drive VHV headquarter (BL and program) to provide solutions for the operation issues raised  in the quarter ORM meeting.

6. Secure and service manpower and readiness of new business at customers , either new node HVM or fab extension or new fab on the responsibility of the same site.

7. Regularly review departmental costs (OPEX, OSO, contract delta) actual vs budget, and identify the improvement areas to drive for efficiency. Also yearly TAP cycle to plan headcount and adjust according to install base and service contract.

CS - Customer Support Manager Application Information

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CS - Customer Support Manager Summary

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