Zone Quality Manager Taiwan Job in Tainan, Taiwan

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Zone Quality Manager Taiwan Job Description

Introduction

In Global Quality, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our head-quarter, and for securing the right follow-up. To enable this, the CF department consists of a network of Zone Quality Managers (ZQM’s)  located near our key customers, and a Customer Quality Care team, in charge of
following up on major Quality Issues (a.o. Customer Complaints).

Job Mission

Ensure ASML continuous quality improvements match with customer expectations Assess zone processes and initiate improvements

Job Description

• Interface with Taiwan customers on all quality aspects
• Setup and maintain customer quality dashboard:
• Align with customer on Customer Quality Indicators (CQI’s)Secure buy-in from ASML Headquarters in case
• required
• Drive CQI performance to agreed targets
• Manage customer complaints:Local intake & filteringManage proper follow-up through GQ CF Customer
• Quality Care team
• Manage timely closure of complaint with customer
• Manage customer auditsAlign with customer on audit agenda
• Work with GQ Audit team on follow-up
• Drive quality improvementsIntake, filtering, follow-up managing, and feedback communication for Failure Analysis Requests (FAR’s)Review of ‘Dead-on-Arrival’ spare parts with local CS team, drive follow-upIdentify and drive follow-up of major quality escalations
• Assess and improve zone processesAssist zone management by proposing process improvements and participate in deployment of new and improved processesAssist zone management by initiating, driving and tracking of improvements on the execution of crucial processes
• Drive and track follow-up of actions resulting from audit findings 

Zone Quality Manager Taiwan Job Requirements

Education

• Bachelor/Masters degree with extensive years of relevant experience

• Experience in the semiconductor business     
• Experience in Professional Field Service Operations
• Experience in Quality management  aspects within a high tech business to business environment

• Strong customer oriented attitude and customer interfacing skills 
• Able to analyze and draw conclusions from data or report information 
• Strong communication and influencing skills
• Track record in process improvement/optimization 
• Analytical thinking skills

• Willing to travel frequently within Taiwan (up to 50%) and 2-3 times per year to Head-Quarter (Veldhoven/Wilton).

Zone Quality Manager Taiwan Application Information

Please apply with your CV and cover letter by the 'apply' button below

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Zone Quality Manager Taiwan Summary

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