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    Customer Support Engineer Job in Lehi - UT, United States

    ASML is one of the world’s leading manufacturers of chip-making equipment.

    Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

    ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

    Working at ASML
    We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

    As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

    But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

    So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

    Customer Support Engineer Job Description


    Introduction
    ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. 

    Job Mission
    Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills.  Develop an ongoing relationship of trust and reliability with customers and co-workers. 

    Job Description
    Maintain and service photo lithography equipment at customer site in clean room.  Periodically install new equipment, perform upgrades on existing equipment and system relocations.
    - Advise customer on actions to correct system malfunctions
    - Interact with customer – train in use and maintenance of equipment, answer questions and provide technical assistance
    - Monitor system performance
    - Identify root issue and make appropriate repairs
    - Create accurate reports
    - Accurately maintain/document time and works actions
    - Drive improvement via proper channels
    - Provide support and assistance to other ASML personnel
    - Escalate issues when required 

     

    Customer Support Engineer Job Requirements

    Education
    Bachelor degree in Engineering field or equivalent experience. Experience 2-5 years’ work experience or 1-2 years’ experience in semiconductor industry. 

    Personal skills
    - Clear and effective communication
    - Proven ability to effectively work in a demanding environment
    - Ownership and responsibility – is able to adapt to customer circumstances, is proactive and drives for changes
    - Teamwork – is able to work on the common goal with others, support others without being asked
    - Quality – is able to show a proactive mentality and be able to do more than is expected.  Be able to think out of the box to come to adequate solutions to issues 

    Context of the position
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
    - The employee is occasionally required to move around the campus
    - The employee may occasionally lift and/or move up to 20 pounds
    - May require travel dependent on company needs  
    - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
    - Can work under deadlines
    - The environment generally is moderate in temperature and noise level
    - Must be able to read and interpret data, information, and documents
    - Can observe and respond to people and situations and interact with others encountered in the course of work
    - Can learn and apply new information or skills 

    Customer Support Engineer Application Information



    Please apply with your CV and cover letter by the 'apply' button below

    Remember - you found this opportunity on Qreer.com

    Customer Support Engineer Summary

    Education Backgrounds: Business Engineering
    Mechanical Engineering
    Specialties: Quality Engineering
    Semiconductor Physics
    Education Level: Undergraduate (Bachelors)
    Experience: 0 - 2 years
    2 - 5 years
    Languages spoken: English
    Job Location: Lehi - UT, United States
    Keywords: Semiconductor, Quality Engineering, Customer Support Engineer

    Apply

    ASML

    Veldhoven, Netherlands
    HR Department
    View Company Profile More Jobs with

    Type: Job

    Deadline: 21st December 2024

    Job reference (ID): 15903

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