Technical Support Engineer - Positioning / Handling Job in Singapore, Singapore

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Technical Support Engineer - Positioning / Handling Job Description

Introduction
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site. 

Job Description

• Able to solve technical issues in Positioning competency.
• Picking up another competency (Handling) will be required at a later stage.
• Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
• Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
• Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
• Attend customer meetings together with fab team when necessary.
• Involve in various projects and continuous improvement initiatives from both internal and external customer.
• Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise. 
• Keep up with relevant developments in own specialist field, teach others in own field of expertise.
• Actively share information and Best Known Methods (BKM) within local organization and peer groups. 

Technical Support Engineer - Positioning / Handling Job Requirements

Education
Degree or Diploma in Electronics / Electrical Engineering/Mechatronics 

Experience
At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred) 

Personal skills

• Strong logical thinking, problem solving skills, attention to details and a quality mindset.
• Good professional communication and presentation skills with all internal and external stakeholders.
• Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations. 
• Proactive attitude and open mindset towards learning and self-growth.
• Excellent teamwork and strong ownership are mandatory.
• Flexibility is highly appreciated, given the dynamic business environment in the local team. 
• Able to withstand high stress and work independently during escalations.

Technical Support Engineer - Positioning / Handling Application Information

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Technical Support Engineer - Positioning / Handling Summary