Customer Support - Global Support Center Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Global Support Center Job Description

Introduction
Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer sites (up to 20% of your time).
*Note: This vacancy is for the bottom team but it is possible that there are other vacancies in the GSC for different competencies that might be a better fit. If you apply for this position you might possibly be asked for your interest in other competencies and potentially hired for that competency.

Job Mission
ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.
Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in future.

Job Description
-A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:
-Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is often required to solve the problem at the customer.
-Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments Industrial Engineering and Development is necessary to establish that goal.
-The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.
-Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect. 
-The diversity of technical problems encountered in the “Bottom” team requires a broad knowledge level on Wafer Stage and Wafer Handler module. This makes that a GSC Bottom engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.
-GSC Bottom

Within the context of ASML, the general purpose of the bottom module is to provide models, functions, control loops and system software to be able to have accurate position on the provided set points for Wafer Stage to ensure nanometer accuracy during exposures. Next to this the Wafer Handler needs to perform perfect to keep the conditioning / deformation and positioning of the wafer perfect on the Wafer Stage. Any small deviation will already affect the product of the customer on every exposure.

Customer Support - Global Support Center Job Requirements

Education
Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

Experience
Knowledge of ASML equipment on a specialized technical level is a prerequisite.

Customer Support - Global Support Center Application Information

Personal skills
-“Get things done” mentality
-Pro-active attitude
-Strong analytical skills
-Interpersonal abilities (Can relate well to others, both colleagues and customers)
-Effective communicator in English (both oral and written)
-Customer-oriented
-Flexible in working hours, travel and work environments
-eam player
-Stress resistant

Customer Support - Global Support Center Summary

Apply