Customer Support Applications Engineer Junior/Starter Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support Applications Engineer Junior/Starter Job Description

Introduction
Are you interested in learning the ins and outs of semiconductor process technology, enhancing customer satisfaction and influencing new product development?

Job Mission
As an Application Engineer in the Customer Support (CS) Applications Engineering department your main goal will be to have satisfied customers. You will achieve this through proactively providing customized applications solutions and creating tomorrow’s value with ASML products and services that enable our partners’ technology & manufacturing roadmaps.
These partners will not just be global ASML customers that use ASML machines, but will also be other ASML departments. By using your accumulated knowledge, expertise and analytical skills, you’ll provide the consultancy services needed to fine tune the equipment and the process in order to obtain maximum performance.

Job Description
During ASML’s new product introduction process, you will give input for the design as well as review documents to ensure customer requirements are met. After new systems are fully installed you will visit customers to optimally fit them into the customer’s production process and finetune them for maximum performance. As a highly skilled communicator, you’ll also be responsible for training the local organization so that our on-site engineers can provide ongoing customer support. In particular, the forthcoming introduction of next-generation lithography equipment and options will pose a
significant challenge and learning curve. 

Together with input you obtain from ASML’s Development and Engineering (D&E) department, you’ll take responsibility for determining solutions to customer-related lithography needs, enabling them to achieve their goals. This part of your job does not include standard hardware/software support, but rather focuses on how to extract the best results from our machines, finding innovative alternatives where established practices don’t work.
 
In addition to the primary responsibilities detailed above, your responsibilities will also include:

• Running performance improvement projects in cooperation with customers and translating the results into improvement specifications for ASML’s development department;
• Contributing your expertise on customer technology requirements to new development projects.
• Sustaining gathered knowledge through proper knowledge documentation and its maintenance
• Travel internationally (up to 30%) to provide tailor-made support to our customers

Customer Support Applications Engineer Junior/Starter Job Requirements

Education
PhD or MSc in Mechanics, Physics, Mathematics, Electrical Engineering, Chemistry or a similar engineering degree.

Experience

• (Preferred) Relevant experience in an IC manufacturing environment with a strong emphasis on lithography
• Experience in a university research group or research institute working on semiconductor manufacturing technology;
• (Preferred) Experience in customer contact / customer service role. 

• The drive and determination to bring projects to successful conclusions;
• Combine leadership with excellent investigative and analytical skills to deliver timely, high-quality solutions
• Strong customer focus;
• Being adaptable in a highly dynamic environment
• Empower team members by respecting and valuing them, sharing relevant information via open dialogue
• Cultural awareness demonstrated through communication skills;
• The ability to organize and influence without power;
• Excellent English language skills (verbal and written).
• Explain complex technical subjects to different stakeholders 

Customer Support Applications Engineer Junior/Starter Application Information

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Customer Support Applications Engineer Junior/Starter Summary

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