3D Trouble Shoot Engineer Job in Eindhoven , Netherlands

Founded in 2007, Shapeways is led by folks who've spent most of their careers in startups, and combine serious technical chops with an inspiring vision of what the world could be. We’re bringing together a passionate, dynamic team of game changers. We're having a great time working and playing harder than we ever have in our lives. It doesn’t hurt to know that what we do is changing the future as we know it.

Headquartered in New York, Shapeways has factories and offices in Eindhoven, Queens, and Seattle. Shapeways is a spin-out of the lifestyle incubator of Royal Philips Electronics, and our investors include Union Square Ventures, Index Ventures, Lux Capital, Andreessen Horowitz, INKEF Capital, Hewlett Packard Ventures, and Presidio Ventures.

Shapeways is changing the way people can get access to and use 3D printing in their every day lives. Our smart, engaged, fun team works with cutting-edge technology every single day. With offices in NYC and the Netherlands, we're bringing together passionate people to change the future and enable everyone to be a creator.

Shapeways is the leading global B2C 3D printing community and marketplace. Printing in over 60 different materials and finishes, we've printed over 8 million products for our community, and enable 45,000+ shop owners to sell through our marketplace.

3D Trouble Shoot Engineer Job Description

Do you want to be on the cutting edge of what 3D printing could do for manufacturing and the future of personal production? Belong to a team of agile thinkers, great communicators and creative problem solvers? Roll up your sleeves and get dirty; ensuring that the job gets done with complete integrity and quality? Then this is the career for you… Senior 3D Printing Engineer

Why is a Senior 3D Printing Engineer important to us? You will become intimately familiar with the entire manufacturing process which will allow you to make sound judgments and provide critical feedback on products that can be made given varied material parameters. 3D Printing Engineers are problem solvers who are very production intensive and hands-on. They are an integral part of the supply chain and manufacturing part of our business.

As a Senior 3D Printing Engineer you will....

• Be responsible for keeping our machines in top shape, eliminating the machine related COPQ
• Focus on uptime, with the goal to reduce equipment failure, identify root causes, create preventative maintenance best practices and improvements to equipment
• Manage customer expectations and ensuring all products are top quality and shipped on time
• Support building and training the team to take full ownership on the uptime and quality of the machines
• Establish and maintain relationships with the printer manufacturer Service Technicians

• Plan daily production runs for 3D printers
• Identify, analyze and scope projects around improvements to the production line
• Implement process changes to production line
• Clean and sort 3D printed parts and perform finishing processes
• Provide feedback to our product team on material properties and design rules
• Conduct daily manual checks of our customer’s 3D renderings to determine printability across various production technologies

3D Trouble Shoot Engineer Job Requirements

REQUIREMENTS
You might be a good fit if you...

• Have at least an intermediate vocational education (MBO 4)
• Having 3+ years of work experience in technical support, troubleshooting and maintaining 3DSystems Projet 3500 and Projet 3600 machines.

• Understand KPI-driven performance and how to prioritize based on the demands of on-time delivery
• Are able to work evenings, weekends and / or Holidays and be able to keep a flexible schedule during high volume production periods
• Possess spatial awareness, are meticulous by nature and keep organized
• Are mechanical minded and able to understand the mechanics of an industrial 3D printer
• Possess confident verbal and writing (especially when electronic communication is the only available medium) communication skills
• Want to be a team player – be flexible and willing to go with the (work) flow
• Crave being creative, resourceful, pro-active, and innovative

• Have knowledge in lean Manufacturing / Six Sigma principles practices
• Have a huge appetite to learn, teach and develop in the manufacturing space
• Love to drive change and continuous improvement by taking initiative and helping others
• Are always learning: believing that a job where you’re constantly learning is the best kind of job and you’re ok with asking for help.

3D Trouble Shoot Engineer Application Information

BENEFITS
Why join our team?
Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for.

• Learning and Development- We provide access to an e-learning platform that will expand your skill set and a recognition program that helps Shapies earn money to invest in their development.

• Working with some of the most talented, passionate, creative innovators in Eindhoven. Best culture out there!
• Great Snacks and Free Lunch- Fully stocked fridge, fancy coffee, free lunch and snacks.
• You’ll also have the coolest desk toys anywhere. Fun is part of our DNA – a sense of humor is a must!

3D Trouble Shoot Engineer Summary