Commercial Support Engineer Job in Amsterdam, Netherlands

Xelvin is a reliable partner for (international) companies to recruit and employ high educated technical professionals.

Our highly motivated employees are active in a broad variety of areas: mechanical, biomedical, electronic and chemical engineering, research and development, industrial automation and ICT.

Their flexibility and attitude make the difference. They have proven to be easy adapters and fast learners, they prove their productive value very fast.
Xelvin wants to achieve optimal added value for all parties involved. We help companies to find the right balance between their need for flexibility and finding the right person for the job ensuring continuity for the business. For employees we are looking for the most challenging jobs at the best companies in Europe.

Commercial Support Engineer Job Description

A Commercial Support Engineer is responsible for the management of customer enquiries and quotations related to the portfolio. Furthermore you are responsible for the planning and management of inspection visits/ contracts. From these inspections a technical report must be made including a parts/ service quotation. The Commercial Support Engineer will be working closely with the Area Sales Manager in a regional team format.

The Commercial Support Engineer will require good communication skills to internally collect required information for formulating a proper customer report or quotation.

Good verbal skills are required for direct contact with customers to follow-up on quotations. Key responsibilities:

• Generating formal written quotation for Meyn After Sales product portfolio.
• Planning, managing and reporting of inspection visits or contracts.
• Gathering required information from internal departments to generate a report or quotation.
• Support to the Area Sales Manager
• Customer contact point for After Sales related, commercial questions.
• Direct customer contact to follow-up overdue quotations.
• Communicate (verbal & written) all relevant information internally and externally.
• Configuring and maintaining software tools, interfaces and master data.
• Adhere to After Sales business procedures at all times.
• Meet jointly accepted Key Performance Indicators and deadlines.

Commercial Support Engineer Job Requirements

Degree:

• Technical degree on Bachelors level
• At least 2 years in technical support environment / work preparation (preference Equipment Services) or
• At least 2 years in commercial support environment

• Technical English writing and communication skills
• Physical Asset Management knowledge (maintenance tactics)
• Commercial / Sales knowledge
• Microsoft Office (Excel a requirement)
• ERP, CRM or EAM systems and database knowledge (Baan, SAP, SalesForce MP2,On Key, etc.)

Commercial Support Engineer Application Information

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Commercial Support Engineer Summary

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