Support Engineer Job in Rosmalen, Netherlands

The Nasdaq Stock Market is an American stock exchange. It is the second-largest exchange in the world by market capitalization, behind only the New York Stock Exchange

Support Engineer Job Description

Our Web Based application enables customers to manage their risks, perform internal audits and monitor compliance as to keep their business in control. As a third line support engineer you are responsible for supporting the Customer Support Centre, Application Management, Global Professional Services and customers in solving customer incidents. You are part of a Scrum Team and you are an expert in finding root causes of problems in the usage of the BWise software and you are willing to take a dive into the BWise software stack. You enjoy working in an Agile way and want to contribute to the continuous improvement of the performance of the Scrum Team and the quality of our product.

What do we offer?
Nasdaq BWise offers a challenging, dynamic, multicultural and international work environment with a competitive salary, bonus and a comprehensive benefits package.
 
Learn more about BWise by watching this video http://youtu.be/k1SgM_qrtcA or go to www.BWise.com.
              
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
 
The cornerstone of the Nasdaq's Governance, Risk and Compliance (GRC) offering, is our analyst recognized GRC software platform: BWise. Based on a strong heritage in business process management, the BWise® GRC platform provides companies with highly-rated, proven software solutions for Risk Management, Internal Control, Internal Audit, Compliance & Policy Management, IT GRC and Sustainability Performance Management.
 
BWise’s end-to-end solutions support an organization’s ability to understand, track, measure, and manage key organizational risks. BWise helps companies around the globe truly be in control by balancing performance with their financial and reputational risks, improving corporate accountability, increasing financial, strategic and operating efficiencies. Using BWise, organizations are able to efficiently comply with anti-corruption regulations like FCPA and the UK Bribery Act, the Sarbanes-Oxley Act, European Corporate Governance Codes, ISAE3402/SAS-70, PCI-DSS, Solvency II, Basel II and III, standards, and many more.

What are your daily activities?
In short your main tasks will be:

• analyze the root cause of a customer incident and document the solution;
• submit change requests in case of software problems / suggestion for improvements;
• support members of Research & Development, Customer Support, Application Management and Global Professional Services;
• organize and participate in remote support sessions with customer when needed;
• find root causes of the problems by analyzing the BWise Java source code;
• occasionally visit customers;
• contribute to continuous improvement of the development processes and the developed product.

Support Engineer Job Requirements

Education, Professional accomplishments, and Certifications

• education level: Bachelor/Master in Computer Science;
• at least 5 years of experience in a similar position;
• excellent analysis and problem solving skills in the area of software and IT infrastructures;
• extensive experience with Oracle databases;
• experience with IT infrastructures and networking;
• experience with Java software development;
• knowledge of Active Directory and SAML is a plus;
• knowledge of IT security and software security is a plus.

• customer focused and able to communicate effectively with customers;
• flexible and positive attitude;
• quality-minded;
• interest in Business Intelligence, Process Management, Internal Control, Risk Management;
• fluent in English, verbal and in writing. Dutch is a plus

Support Engineer Application Information

Please leave your resume and motivation behind on our online application form.
 
Please apply with your CV and cover letter by the 'apply' button below

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Support Engineer Summary