Product Manager Service Job in Veghel, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

Product Manager Service Job Description

 Do you have Product Management skills and know how to make our products successful? Do you have the passion to improve our products every day to satisfy our customers? Do you have a pro-active ‘getting things done’ mentality and want to show your added value to the growth of Vanderlande Life-cycle Services? Then you are the Product Manager Service we are looking for.

Your department
As a Product Manager Service you will be a part of the Product Management Services team within the Service Technolgy department of Global Services. Global Services is responsible for the development and implementation of Life-cycle Services to our systems worldwide, represents approximately 20% of Vanderlande’s total income and is growing strongly. Service Technology manages the life cycle of our products and customer installed base. Working together with Research & Development, Service Technology manages the service requirements and prepares the Global Service organization for effective and efficient execution of life-cycle services. You will report directly to the Group Leader Product Management Services. Secondly, Service Technology provides consulting on IT and Controls services and on revision, modification and retrofit projects for customers. And last, they also investigate new enabling technologies to improve our service offerings. 

Your position
As Product Manager Service you are responsible for the service aspects during the entire life-cycle of Vanderlande Products. In a multidisciplinary Product Team (R&D, engineering, supply chain, marketing and service) you represent service for the products being developed, used during engineering and in the installed base. You will have a clear vision of the long term needs of our end-customers in terms of service and life-cycle planning and are able to convince senior management.

Your main activities are:

• Ensuring implementation of Service Requirements and quality of service deliverables (e.g. Documentation, Training, Spare Parts, etc)
• Managing a smooth (Service) Product Take Over
• Preparing service organization for successful introduction of (new) products
• Monitoring service KPI’s globally and organizes feedback from the field
• Identifying problems and opportunities while ensuring follow up by R&D and engineering according to Service Level Agreement (SLA)
• Anticipating on End of Supply (EoS) issues and defines measures to ensure availability

Product Manager Service Job Requirements

 Your profile

• Master degree with technical background (e.g. mechanical, electrical or industrial engineering). 
• About 8 years of relevant experience in a technical work environment or manufacturing industry.
• Experience in Product Management and an R&D environment is preferred. 
• Good command of English, verbal and written, Dutch is preferred or willing to learn. 
• Good stake-holder management and commercially minded
• Self-starter with strong communication skills able to challenge and influence others

• 27 days of vacation & 13 ADV days
• Flexible working hours
• Training
• Pension scheme and group discount on insurances as healthcare, car and WGA.

Product Manager Service Application Information

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Product Manager Service Summary

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