German Automotive Technical Support Job in Luton, England

What you need in a partner has changed. That’s how many executives we talk to refer to the business climate of today. Fundamental shifts in markets, customer demands and technologies are forcing us all to make significant adjustments to the way our businesses operate and go to market.

Disruption is the new standard. Yet these changes, properly harnessed, represent enormous financial and market opportunity. Through a partnership based on trust and mutual objectives, our business services help our clients grasp the opportunity to differentiate themselves in their marketplace, accelerate growth and improve operational efficiency. Our clients exhibit the traits of organizations built to last.

Concentrix offers infinite possibilities within a diversified, global organization.

REASONS TO WORK HERE:
Development and advancement opportunities from agent to professional service roles. A dynamic work environment that rewards innovation and creativity. Modern, work-conducive staff facilities
Competitive benefits

BENEFITS:
We provide a clear path to career development, and offer support and coaching every step of the way.

Other benefits include:
- Competitive salary
- Performance-related pay
- Medical insurance
- Annual reward and recognition events
- Paid time off
- Holiday pay
- Stakeholder pension plan
- Team and Concentrix events

OUR OPERATING PHILOSOPHY:
Visibility:
Throughout the organization allows us to quickly see and address problems
and opportunities.

Velocity:
Lets us quickly react and adapt to change, identify and eliminate problems and take advantage of new opportunities.

Value:
To our staff, clients, and shareholders is considered and upheld in all we do.

German Automotive Technical Support Job Description

Concentrix work in partnership with General Motors (GM) across several European sites. We are currently recruiting for our Technical Assistance team in Luton, UK.

Responsibilities include:

• Handling contacts via telephone and email.
• Fully investigating the technical request using internal systems, protocol and procedures.
• Escalating requests that cannot be resolved to other team members, team leaders located both in the UK and Germany.
• Following up all requests to resolution in agreed service levels.
• Delivering service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times.
• Accurately logging all dealer contacts and following up on cases using database systems.
• Where necessary liaises with business partners internally and externally to develop case resolutions and action plans.
• Reads and researches relevant materials and resources to stay current with product and technical information.
• Attends team and other meetings for review of issues, assignments, regular discussion.
• Performs other related duties, as assigned.

German Automotive Technical Support Job Requirements

Minimum Skills

• Fluency in English & Dutch
• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
• Minimum 3–7 years automotive technical work experience, gained either in a dealership
• Good overall knowledge of current automotive technology and the GM Europe product range
• Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
• Ability to resolve technical queries to a high level remotely by telephone/email
• Ideally manufacturer/importer experience within a technical department
• Good computer literacy - competent in main Microsoft Office packages
• Able to write clearly and succinctly in a variety of communication settings and styles
• Time management skills, able to use time effectively and efficiently
• Customer focus, dedicated to meeting the expectations and requirements of internal & external customers
• Full valid vehicle driving licence

German Automotive Technical Support Application Information

Full time, permanent
Competitive salary

Please apply with your CV and cover letter by the 'apply' button below

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German Automotive Technical Support Summary