Service Contract Manager Job in Veghel, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

Service Contract Manager Job Description

In the position of Service Contract Manager you are the linking pin and you can create an added value for our customers and the Vanderlande service organisation. 

Your position
As Service Contract Manager you will be responsible for managing multiple customer service contracts in an international setting. You are the sparring partner of our customers having in-depth knowledge of their business with the goal to improve our customers’ competitive positions in a rapidly changing environment of Airport, Warehouse Automation and Parcel & Postal business. With this customer contact, you should be able to identify and generate opportunities beneficial for both the customer and Vanderlande. You main tasks will be:

• Close cooperation with the sales department in preparing and creating service contracts;
• Implementing, managing, analysing and optimising service contracts;
• Profit & loss responsibility for service contracts; 
• Identify, generate and sell new opportunities at our current customer base; 
• Design and development of contract management processes and implementation of these processes within the organisation;
• Acting as the client's representative within the internal organisation;
• Being responsible for an operational strategic plan for your customers and its implementation, together with the various team members;
• Coordination and monitoring of service suppliers who deliver services to our customer against a cost effective budget;
• Setting up and discuss with our customer the investment cycle using a life-cycle plan tailored to the customer's business and their future needs;
• Ensuring operational readiness, a seamless transition from project phase to the service organisation;
• Leadership in customer satisfaction, P&L and proposition development. 

• 27 days vacation & 13 ADV (working hours reduction) days
• Flexible working hours
• Training facilities
• Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

Service Contract Manager Job Requirements

Your profile
As Service Contract Manager you will be in frequent contact with both internal and external customers building a long-term relationships. It is essential that you have good communication skills so you understand the client and Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers.

• You have a bachelor degree. Preferably in Economics, Industrial Engineering or an International Business and Management study;
• Relevant working experience in a logistics and/or technical working environment;
• You act as an entrepreneur in our international environment;
• Good command of English;
• Willing to travel abroad (20%).

Service Contract Manager Application Information

Please apply with your CV and cover letter by the 'apply' button below

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Service Contract Manager Summary

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