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    Service Contract Manager Job in Veghel, Netherlands

    A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

    Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

    Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

    If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

    Vanderlande – challenges in motion

    Service Contract Manager Job Description

    In the position of Service Contract Manager you are the linking pin and you can create an added value for our customers and the Vanderlande service organisation. 

    Your position
    As Service Contract Manager you will be responsible for managing multiple customer service contracts in an international setting. You are the sparring partner of our customers having in-depth knowledge of their business with the goal to improve our customers’ competitive positions in a rapidly changing environment of Airport, Warehouse Automation and Parcel & Postal business. With this customer contact, you should be able to identify and generate opportunities beneficial for both the customer and Vanderlande. You main tasks will be:

    • Close cooperation with the sales department in preparing and creating service contracts;
    • Implementing, managing, analysing and optimising service contracts;
    • Profit & loss responsibility for service contracts; 
    • Identify, generate and sell new opportunities at our current customer base; 
    • Design and development of contract management processes and implementation of these processes within the organisation;
    • Acting as the client's representative within the internal organisation;
    • Being responsible for an operational strategic plan for your customers and its implementation, together with the various team members;
    • Coordination and monitoring of service suppliers who deliver services to our customer against a cost effective budget;
    • Setting up and discuss with our customer the investment cycle using a life-cycle plan tailored to the customer's business and their future needs;
    • Ensuring operational readiness, a seamless transition from project phase to the service organisation;
    • Leadership in customer satisfaction, P&L and proposition development. 
    Your department
    The department Global Services is responsible for approximately 20% of Vanderlande’s total income and is growing strongly. Service operations is part of Global Services and is internationally operating service organisations for our customers in the business units Baggage Handling, Warehouse Automation and Parcel & Postal. Alongside the traditional services, we are also hard at work developing ourselves as a business partner for our customers; and we are looking for talented people to help us! 


    Our offer
    In the varied and interesting position of Service Contract Manager, you'll have the chance to make a significant contribution to the growth and profitability of Vanderlande Industries. Our organisation has been named for several years in a row as 'Top Employer' and 'Best Employer'. We offer a full-time position in an informal and professional working environment with a lot of scope for personal development. As well as your fixed salary you'll receive the following secondary benefits:
    • 27 days vacation & 13 ADV (working hours reduction) days
    • Flexible working hours
    • Training facilities
    • Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

    Service Contract Manager Job Requirements

    Your profile
    As Service Contract Manager you will be in frequent contact with both internal and external customers building a long-term relationships. It is essential that you have good communication skills so you understand the client and Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers.

    • You have a bachelor degree. Preferably in Economics, Industrial Engineering or an International Business and Management study;
    • Relevant working experience in a logistics and/or technical working environment;
    • You act as an entrepreneur in our international environment;
    • Good command of English;
    • Willing to travel abroad (20%).

    Service Contract Manager Application Information

    Please apply with your CV and cover letter by the 'apply' button below

    Remember - you found this opportunity on Qreer.com

    Service Contract Manager Summary

    Education Backgrounds: Business Engineering
    Industrial Engineering
    Specialties: Consultancy
    Sales / Communication
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Experience: 0 - 2 years
    2 - 5 years
    5 - 10 Years
    Languages spoken: English
    Job Location: Veghel, Netherlands
    Keywords: Service Contract Manager, Logistics,

    Apply

    Vanderlande

    Veghel, Netherlands
    Mirre Sengers
    +31 413 49 49 49
    View Company Profile More Jobs with

    Type: Job

    Deadline: 30th May 2017

    Job reference (ID): 11493

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