ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
ASML - IT – Service Delivery Manager Workplaces Job Description
You are responsible for the end to end service management of workplace services. You will set the direction for improving the global IT Workplace Services for ASML worldwide.
Job Description
As Service Delivery Manager, you are a member of the IT Workplace services organization. You are responsible for the end2end service management of Workplace services. These are mostly outsourced services or services that are provided in-house.
You will manage these services via internal agreements or underpinning contracts with the respective vendor. You represent the IT Workplace services organization for (a part of) the IT services portfolio towards the IT Competence Centers and the internal customers.
Besides this your role includes:
- You will create monthly service reporting and discuss these with the internal customers;
- Service Improvement and life cycle management of your services are important aspects;
- Customer Satisfaction and operational excellence are your main focus areas;
- Monitor the creation of new services and/or change and improve existing services and assure delivery according to the agreed quality and service acceptance criteria.
For this position you must be available for standby shifts on weekends and evenings for escalation management (on average one week per month).
Context of the positionA sub-department within the IT organization is the Competence Center Operations & infrastructure (O&I). This Competence Center provides all IT support services. This includes generic IT infrastructure services like laptops and desktops, telecom services, network and datacenters for which we ensure that these services are running in an optimal way and we look at innovating the services.
We also support the IT applications that are used at ASML. You will report to the manager of IT Workplace services organization. Besides interfacing with your fellow colleagues in IT Workplace services organization you will also interface with the managers of the IT Competence Centers and Business Information Managers. He or she will have external interfaces with suppler account representatives.
ASML - IT – Service Delivery Manager Workplaces Job Requirements
Bachelor level Information Technology or similar.
Experience
- 5 to 7 years relevant working experience as Service Delivery Manager;
- A strong focus and proven track record on IT Service Management and IT Workplace services is a must;
- Experience with ITIL Service Support and Service Delivery processes is a must;
- Strong process management skills;
- Insights in the COBIT 4.1 framework is a pre;
- (Financial) management of outsourced contracts and vendor management.
Personal skills- Creativity when handling problems independently;
- Be process focused in thinking and implementation;
- Influencing without power;
- Customer orientation;
- Planning & prioritizing;
- Strong inner drive;
- Good communication skills and good knowledge of the English language.
Other InformationTo attract and retain the best people, we have a competitive employment conditions package, including
- Fixed 13th month;
- Attractive profit scheme (2015:18%)
- 27 holidays and 13 additional free days.
ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the dedication of a company that recognizes and rewards extraordinary performance. Our selection process includes an online
Talent Exploration that gathers information about your key drivers, your personal values, motivators and career ambitions.
The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.
ASML - IT – Service Delivery Manager Workplaces Application Information
Please apply with your CV and cover letter by the 'apply' button below
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ASML - IT – Service Delivery Manager Workplaces Summary
| Education Backgrounds: |
Mathematics
Software Engineering
|
| Specialties: |
Process Management
Project Management
Software Architecture
|
| Education Level: |
Undergraduate (Bachelors)
Postgraduate (Masters)
Doctorate (PH.D)
|
| Experience: |
10 - 15 years
5 - 10 Years
> 15 years
|
| Languages spoken: |
English
|
| Job Location: |
Veldhoven, Netherlands |
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