Senior Service Account Manager Job in Veghel, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

Senior Service Account Manager Job Description

Your Role
As Senior Service Account Manager, you will have the opportunity to apply your commercial skills and natural leadership qualities on an international scale, within our growing company. Your goal is to devise the best service for our customers. You will translate the customers' wishes into a specific service concept and take the lead in the commercial process, converting this concept into a services contract. Throughout a system's life cycle, our customers' business and logistics operations change. You will ensure that the system remains optimally aligned to the customers' processes. To this end, you will initiate discussions with maintenance managers and business owners, which lead to process studies and the sale of system modifications. 
Throughout a sales cycle, you will monitor progress and motivate both internal and external parties involved. You will maintain an external network, being sensitive to suitable opportunities to recommend Vanderlande experts. You are able to identify market developments within Warehouse Automation and Parcel & Postal, and you initiate new concepts and services.

Tasks and responsibilities

• Offering products and services from Vanderlande's service portfolio to new and existing customers, tailored to the customer's current and future needs. Negotiation and securing of service contracts
• As part of the sales team, you make a substantial contribution towards the bidding process for new Vanderlande Material Handling Systems, being responsible for the service element of the tender. This applies to the full scope of service products (Site-Based and support Maintenance & Operations contracts, life cycle plans, future system modifications, optimisation studies, etc.)
• You will be responsible for maintaining relationships with your customers at various levels. You will also be capable of building a multi-disciplinary team of Vanderlande experts around an account, with a view to achieving the best outcome for the customer.
• Periodical evaluation of the relationship between the customer and the company. This involves initiating (new) service activities for the customer and identifying potential threats.

• Compiling business and account plants and setting (financial) targets. You will be responsible for achieving revenue and profit targets
• You will identify market opportunities and convert them into new service developments, demonstrating your persuasiveness and leadership qualities in doing so.

• 27 days vacation & 13 ADV days
• Flexible working hours
• Training
• Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

Senior Service Account Manager Job Requirements

Your Profile

• A relevant (HBO) Higher Professional Education;
• Minimum 7-10 years' experience as a sales manager and / or account manager;
• Excellent communication, presentation and negotiation skills;
• Entrepreneurial and capable of maintaining internal and external relationships
• Excellent command of English;
• You must be willing to spend up to 35% of your time travelling.

Senior Service Account Manager Application Information

Please apply with your CV and cover letter by the 'apply' button below

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Senior Service Account Manager Summary

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