ASML - Technical Expert – Customer Support Engineering Team Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - Technical Expert – Customer Support Engineering Team Job Description

Together with a talented team, you will pick up all support calls in the Computer systems group. The time pressure will be tangible. You will be involved in system down moments where all eyes are on you to solve the problem as quickly as possible. You will have to crack several hard issues a week and indicate quality gaps which will get visible during your support activities.

Job Description
Your role will be key in cross-communication and integration between several core departments. Your daily activity will be to offer technical support, which you will have contact with Software engineers, Software integrators, Customer Support technicians and the Manufacturing team. Based on machine logging and core dumps you will pin point the root cause and define the solution direction of the issue. You will discuss this solution with the development team to make estimates for the expected effort to solve the issue. You will also be involved in the new solutions provided by the development team. Within the group you will work in a continuous improving environment, so you should feel energized by these changes to move forward. We even expect you to take proactive initiative for continues improvement on software quality and/or development efficiency.

Context of the position
Within ASML, the sector Development & Engineering (D&E) is responsible for the development of ASML products. Within this sector the department Machine Control & Infrastructure (MCI) is responsible for the design, implementation and maintenance of the software of the complex lithographic machines. ASML creates high tech machines; software engineers from MCI are facing several aspects of motion control, production control, data management and Interface control. A huge code base is maintained and under strict configuration management to provide maximum commonality between different machine types.

ASML - Technical Expert – Customer Support Engineering Team Job Requirements

BSc. or MSc. in Electronics or Technical Software, Informatics or Computer Science

Experience

• You should have at least 10 years of experience in software development for embedded systems, preferable in an analytical / support role
• C, C++
• Debuggers
• Eclipse
• Solaris, Linux, VxWorks

• Our new colleague should first of all be passionate about technology and should be excited by the idea that his work will impact millions of end-users worldwide.

ASML - Technical Expert – Customer Support Engineering Team Application Information

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ASML - Technical Expert – Customer Support Engineering Team Summary