ASML - Service Engineering Service Performance Manager Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - Service Engineering Service Performance Manager Job Description

As an ASML Service Performance Manager within Customer Support (CS) Service Engineering (SE), you will manage one of the key accounts, being responsible for customer structure issue resolution and site specific performance issue management. 
You will be the interface between CS Field organization and Headquarters.
You will be expected to work with field colleagues and performance analysis team in SE on identifying critical issues which have big impact on either customer satisfactory or machine performance. 
You will be working closely with BL DUV marketing colleagues and program to secure the priority and solution planning. 
You are also responsible to secure timely and transparent communication towards field organization CS and Sales Account team and customer on structure issue resolution status.  
You will be part of representative from ASML Headquarters in the regular customer meetings. 
Alignment with different stakeholders within Headquarters is important part of your work. 

Job Description

• Drive customer structure issue resolution and specific site performance issues;
• Proactively align with both field and HQ stakeholders
• Measure and report on issue resolution status towards higher management
• Proactively initiate improvement actions if and when needed;
• Identify possible roadblocks that could impact issue solution and find ways to solve;
• Build and maintain good relationship with a.o. field CS team, account team, BL marketing and program;

ASML - Service Engineering Service Performance Manager Job Requirements

Bachelor or Master's degree in a technical area (e.g. physics, electronics or mechanical engineering).

Experience

• 5 years or more experience working in an engineering and/or technical coordination role in an international setting, preferably in a semiconductor industry supplier role.
• Previous experience in working in cross-sector environment is beneficial.
• Knowledge of ASML machines and the ASML CS Field organization is beneficial.

• Excellent communication skills and team player
• Capable of dealing with a very broad range of technical subjects;
• Technical skills – ability to quickly gain insight into machine related topics;
• Result driven;
• Stress-resistant;
• Able to drive, steer and convince others up to 2 levels higher in the organization;
• Able to build network cross department & international;
• Cultural awareness;
• Adequate English language skills in speech and writing.

ASML - Service Engineering Service Performance Manager Application Information

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ASML - Service Engineering Service Performance Manager Summary