ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
As an ASML Service Performance Manager within Customer Support (CS) Service Engineering (SE), you will manage one of the key accounts, being responsible for customer structure issue resolution and site specific performance issue management.
You will be the interface between CS Field organization and Headquarters.
You will be expected to work with field colleagues and performance analysis team in SE on identifying critical issues which have big impact on either customer satisfactory or machine performance.
You will be working closely with BL DUV marketing colleagues and program to secure the priority and solution planning.
You are also responsible to secure timely and transparent communication towards field organization CS and Sales Account team and customer on structure issue resolution status.
You will be part of representative from ASML Headquarters in the regular customer meetings.
Alignment with different stakeholders within Headquarters is important part of your work.
Job Description
Bachelor or Master's degree in a technical area (e.g. physics, electronics or mechanical engineering).
Experience
Please apply with your CV and cover letter by the 'apply' button below
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Education Backgrounds: |
Electrical Engineering Industrial Engineering Mechanical Engineering |
Specialties: |
Commissioning Field Service Manufacturing Process Management Project Management |
Education Level: |
Undergraduate (Bachelors) Postgraduate (Masters) |
Experience: |
10 - 15 years 5 - 10 Years > 15 years |
Languages spoken: |
English |
Job Location: | Veldhoven, Netherlands |
Type: Job
Deadline: 6th October 2016
Job reference (ID): 10884
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