Network and Telecom Operations Technician Job in Geneva, , Switzerland

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. They use the world's largest and most complex scientific instruments to study the basic constituents of matter, the fundamental particles. The particles are made to collide together at close to the speed of light. The process gives the physicists clues about how the particles interact, and provides insights into the fundamental laws of nature.

Network and Telecom Operations Technician Job Description

Functions:

As a Network and Telecom Operations Technician you will join a small team responsible for ensuring the smooth and efficient operation of network and telecom services at CERN. This will involve:

• The monitoring of incidents on the network infrastructure, follow-up with experts of the affected service;
• The coordination of external partners and the scheduling of interventions on the network and telecommunications infrastructure;
• Advanced user support for unusual requests and incidents reported by users;
• In-depth investigation and resolution of highly technical networking and telecom issues affecting various types of systems at CERN (industrial controllers, high performance computing applications etc.), in collaboration with experts of the group, the IT department or other departments;
• Active participation in the continuous improvement of operational processes and procedures in line with ITIL recommendations;
• Liaison with Internet and telephony service providers and with research institutes directly connected to CERN.

Network and Telecom Operations Technician Job Requirements

Qualification required:

Higher technical diploma in the field of Computing, Telecommunications or related fields, or equivalent.

*Please note that preference will be given to candidates with the above-mentioned qualifications: in principle consideration will not be given to applications from people with higher qualifications.

The experience required for this post is:

• Experience in the fields of networking and/or telecommunications;
• Experience on a service provider role in a technical environment;
• Experience in analysing complex technical problems and finding means to resolve them;
• Initial experience of coordinating work with external providers and subcontractors would be an advantage.

• Network support: the provision of network monitoring, support and maintenance services based on solid understanding of underlying networking/telecom technologies, such as IP switching and routing, DHCP and DNS;
• Customer relationship management: on behalf of a team supplying IT services, the coordination of communication of services and delivery activities to one or more user groups; assistance to the groups to ensure that they gain maximum benefit from the services supplied;
• Problem management: the resolution of incidents and problems, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies.

• English or French: spoken and written, with the ability to draw-up technical specifications, and/or to make oral presentations. Ability to understand and speak the other language in professional contexts or an undertaking to acquire it rapidly.

Network and Telecom Operations Technician Application Information

Eligibility conditions:

Employing a diverse and international workforce is a CERN core value and central to our success. We welcome applications from all Member States irrespective of gender, age, disability, sexual orientation, race, religion or personal situation.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 14.08.2016.

By applying here, you allow CERN to consider your application for any position it considers relevant with respect to your profile. Please ensure you update your profile regularly with any relevant information and that you inform the recruitment service if you wish your file to be removed from the database.

Note on Employment Conditions:

We offer a limited-duration contract for a period of 5 years. Limited-duration contracts shall terminate by default on their date of expiry. Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

• Stand-by duty, when required by the needs of the Organization.
• Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Network and Telecom Operations Technician Summary

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