ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
ASML - Customer Support Competency Engineer Software Job Description
The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. As an expert in the competence Software you will function as the technical interface between CS Local organizations and ASML Headquarters for the high-volume installed base. In this role you will be responsible for the completeness and the quality of all knowledge, tools and spare parts (=Service Mix) that are required to diagnose, repair and recover ASML systems installed in a customer fab. You combine in-depth subsystem knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will interface with the Development & Engineering, Manufacturing and Supply Chain sectors. Your awareness of the environment in which your field service colleagues perform maintenance, enables you to identify and solve gaps in our service mix and to deliver end-user feedback in improvement projects in Veldhoven.
As a Competency Software engineer you will be responsible to diagnose structural issues related to equipment problems in the sub-competences:
- Computer Systems, being hardware and software;
- Data handling /Configuration tooling and Lot Operations embedded in automation and reporting. You will be analyzing the error log/ computer codes and will reproduce the error codes in an offline workstation in order to fully grasp the structural problem on the machine at the customer. As a Competency software engineer you will also coordinate adaptations and integrate patches. You will represent the customer support organization in the DE projects to ensure qualitative and maintainable software products.
- Basically you'll often be the first point of contact in case the "generated software error codes” aren't clearly related to a specific competence.
In the ASML product life cycle you will have the following responsibilities:
- Perform in-depth analysis of structural issues of the high-volume installed base at our customers.
- Identify structural improvements to the design of ASML products and estimate their impact on CS operation
- Identify structural improvements to the Service Mix and implement them globally in CS
- Handshake and validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for Fab Teams to be able to execute maintenance independently of external support.
- Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
- Facilitate and maintain a global competency network.
Context of the position The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.
ASML - Customer Support Competency Engineer Software Job Requirements
Education
- Bachelor or Master Degree in a technical area.
Experience- Preferably 3 years or more work experience in an engineering or customer support role.
- Affinity and experience with Visual Basic (vba), C++ and Java.
Personal skills- Pro-active attitude and taking initiative;
- A strong analytical skill-set combined with clear and understandable communication.
- Helicopter view;
- Flexible but result driven;
- Team player with excellent communication skills in a multicultural work environment.
- Excellent verbal and writing skills in English.
- Ability to travel up to 15% of the time.
ASML - Customer Support Competency Engineer Software Application Information
Please apply with your CV and cover letter by the 'Apply' button below
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ASML - Customer Support Competency Engineer Software Summary
| Education Backgrounds: |
Software Engineering
|
| Specialties: |
Computer Networks
Control systems
Database
Process Management
|
| Education Level: |
Undergraduate (Bachelors)
Postgraduate (Masters)
|
| Experience: |
2 - 5 years
5 - 10 Years
|
| Languages spoken: |
English
|
| Job Location: |
Veldhoven, Netherlands |
| Keywords: |
Customer Service, Competency Engineer, Visual Basic, C++, Java, Software, Computer Systems, Data Configuration, |
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