Service-NPI engineer Job in Eindhoven, Netherlands

Xelvin is a reliable partner for (international) companies to recruit and employ high educated technical professionals.

Our highly motivated employees are active in a broad variety of areas: mechanical, biomedical, electronic and chemical engineering, research and development, industrial automation and ICT.

Their flexibility and attitude make the difference. They have proven to be easy adapters and fast learners, they prove their productive value very fast.
Xelvin wants to achieve optimal added value for all parties involved. We help companies to find the right balance between their need for flexibility and finding the right person for the job ensuring continuity for the business. For employees we are looking for the most challenging jobs at the best companies in Europe.

Service-NPI engineer Job Description

The Service-NPI Engineer secures and improves the serviceability and reliability of the IGT-Systems products during the Product Creation Process and after field introduction during the field maintenance phase, in the various NPI projects.

The Responsibilities:
For the (sub) systems and components for which you are assigned to work for by being part of the cross functional Product creation process team:
1. Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
2. Define and document the required spare parts.
3. Prepare and execute tests for validation of Service functionality, serviceability and reliability.
4. Prepare and execute the knowledge transfer towards the internal training center and the IGT-Systems Customer Services Helpdesk based on the training course content.
5. Support the Helpdesk in solving field issues related to service deliverables.
6. Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
7. Validate all Engineering Change Requests (ECR) with a focus on possible Service impact, and approve ECR's when Service aspects are secured.
8. Continuously improve the information and Service workflow, based on field service feedback.
9. Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

Service-NPI engineer Job Requirements

• At least HBO-education in technical competence e.g.: Mechanics, Electronics, Software, Bio Medic with at least 3-5 year experience, in a high-tech, state of art environment.
• Able to think in Service processes from a technical point-of-view and Customer perspective.
• Team player.
• Flexible attitude.
• Being able to work in a demanding and high-paced, high-tech Development environment.
• Good communication skills in English and Dutch (verbal and written).
• Being able to convince peers and stakeholders based on data driven facts and figures.
• Strong drive to achieve challenging but realistic targets and to deliver on commitment.

• Basic X-ray knowledge (including safety).
• Understanding of the basic technical principles of the IGT-Systems products and its main components.
• Understanding of the Field Service delivery processes.
• Understanding of Product Creation Process related procedures within Development.

Service-NPI engineer Application Information

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Service-NPI engineer Summary