Head of Global Customers (f/m) Job in Essen, Germany

DB Schenker is the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management.

Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers.

Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics.

Head of Global Customers (f/m) Job Description

Your tasks

• Liaise with defined global customers acting as Single Point Of Contact (SPOC) for all Contract Logistics/SCM IT topics
• Organize the service delivery by the different service providers
• Lead IT community with regards to customer requirements
• Handle Change Request’s (CRs) and define and develop solutions based on new demands
• Solution Design based on state of the art technology
• Ensure that all Solution related contracts (SLAs, OLAs and UCs) are in place

Head of Global Customers (f/m) Job Requirements

Your profile
The successful candidate (m/f) will display the following strengths:
 

• Wide general IT Knowledge especially in the field of global CL/SCM solutions
• Excellent knowledge of project management methods and techniques
• Proven experience in service management
• Business knowledge and understanding of the solutions challenges
• Knowledge of common IT industry standards, especially ITIL and COBIT
• Strong communication skills with technical and non-technical people, fluent in English

Head of Global Customers (f/m) Application Information

Interested? We look forward to receiving your application, including your salary requirements and availability. 

Please apply with your CV and cover letter by the 'apply' button below

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Head of Global Customers (f/m) Summary

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