ASML - Customer Support Upgrades - Team Leader Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life.

To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

ASML - Customer Support Upgrades - Team Leader Job Description

The Team leader (TL) CS Upgrades directly reports to the Customer Service Uprgrades (CSU) Group leader or a CSU Continental Manager. The Team leader will interface with CS Upgrades staff, CS and Upgrades PLs in the field and Veldhoven. The TL will also have limited internal interface with New Product Introduction (NPI), Development & Engineering (D&E) and local CS field offices as well as external interfaces with customers while onsite.

Job Description
The CSU TL will work with the CS Upgrades staff and PL's to plan and make all necessary preparations for the on-time execution of the upgrades. The group you will manage consists of CS Upgrades Field engineers; CS Upgrades Field Coordinators and Generalists. As team leader you are responsible for ensuring the team members have the right skills and proper development plans.

Your main respnsibilities:

• Identify and justify resource claims and recruit the right team members;
• Set challenging targets and execute performance reviews;
• Continuously mentor your team to success, improve underperformance and develop talents;
• Coach and develop your team into fully operational engineers;
• Prioritize and allocate team members to activities with group planners and PM's;
• Drive continuous improvement in processes and way of working;
• Process owner of departmental processes;
• Create and execute department strategy on how to improve company processes.

ASML - Customer Support Upgrades - Team Leader Job Requirements

Technical University graduate in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.

Experience
Engineers/Supervisors with greater than 5 years' experience in a CS support department for high tech products.
Photo-lithography, Electro-Mechanical, and Ultra Clean Vacuum. Engineers with at least 3 years of ASML micro-lithography system metrology experience with some supervisory and project coordination experience is preferred.

Personal skills  
- Be able to influence without power of borrowed resources;

• Flexibility to travel in short notice and frequent domestic or international travel (up to 30-40%) if needed;
• You will work in a very dynamic and high pace environment;
• Open for cultural differences and able to work with site of different culture and WOW;
• Motivated, pro-active, self-driven, and flexible;
• Excellent coordination and communications skills;
• Good documentation skills;
• Multi-task player and good ability to work under different working environment pressures;
• Team player and committed to the success of ASML;
• Good customer skills;
• Excellent knowledge (verbal and non-verbal) of the English language.

ASML - Customer Support Upgrades - Team Leader Application Information

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Contact Information

RC01538-QR-COM

ASML - Customer Support Upgrades - Team Leader Summary

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