Support Engineer Job in Leuven, Belgium

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.
Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.
To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases - including our own -, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

Support Engineer Job Description

The main responsibilities of a Support Engineer are:

• You will answer questions from customers about the features and capabilities of my clients products
• You will take ownership of technical issues, and work with our development team in order to resolve more advanced issues when necessary
• You will propose and implement solutions
• You document troubleshooting and problem resolution steps, in order to avoid problems
• You activate and configure new or upgraded solutions
• You test new application releases (front-end and back-end)

Support Engineer Job Requirements

What does Gentis require from a Support Engineer:

• You have a higher education (minimum Bachelor degree in IT)
• Your French is excellent and you are proficient in Dutch and English
• You have a very strong customer orientation and an excellent service attitude
• You have a track record of finding creative solutions
• You are flexible and willing to work in different time schedules (early morning, late evening,…) if the business requires this.
• Strong written and verbal communication skills
• An excellent problem solver with strong analytical skills
• You have a strong affinity  and knowledge of how the web & mobile devices work
• Experience with mobile platforms like iOS, Android and Windows8 is an asset
• Knowledge on test processes or test automation is considered as a plus

Support Engineer Application Information

What does Gentis offer:

Your compensation package is competitive, including variable bonus scheme, group insurance and other benefits. They offer a very challenging job in a dynamic and growing company. My client is on the verge of breaking through internationally.

Please apply with your CV and cover letter by the 'apply' button below

Support Engineer Summary

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