Complaint Handling Consultant Job in Switzerland

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Complaint Handling Consultant Job Description

Pauwels Consulting is currently looking for a Complaint Handling Consultant for one of our pharmaceutical partners in Switzerland.


The main responsibilities of the Complaint Handling Consultant are:

• Contact and coordination point for market reports (complaints/ incidents)
• Receiving, monitoring, handling, completing and evaluating the messages to ensure customer satisfaction in our markets
• Maintaining and optimizing fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
• Collection and coordination center for messages
• Ensure the documentation and their traceability
• Ensuring customer care after detecting and classifying the messages
• Organize and share information
• The introduction of measures for the rapid transmission of a competent and technically well-founded statement
• Introduction of correction, respectively. Prevention measures in cooperation with quality
• Junction to Legal regarding reporting of cases of damage
• Junction with the RM foundation regarding requested services
• Create the analysis/ statistics and reports demonstrating the resulting improvement potential
• Information point for all inquiries regarding market reports by PDC
• Initiating and promoting the highest standards of ethics and compliance with the Code of Conduct and the Compliance Program
• Report events to the competent authorities, in cooperation with RA
• Support for the implementation of Field Actions

Complaint Handling Consultant Job Requirements

What does Pauwels Consulting require of the Complaint Handling Consultant:

• Professional training plus minimum 5 years of experience and additional training (e.g., foremen, technicians, specialist degree) or college degree
• Basic technical training and technical merchant or similar
• Very good product knowledge and its application
• In-depth knowledge of the medical device legislation/ vigilance
• Resilience, decision-making ability
• Communication skills, conflict resolution skills
• Customer focus, planning ability
• Assertiveness/ enforcement, teamplayer
• Fluent in English; German is an advantage

Complaint Handling Consultant Application Information

What can you expect from Pauwels Consulting.
 
A responsible position in a leading international company.
Personal development opportunity’s through learning on the job and additional external trainings.
You can expect a market oriented compensation, including a wide range of fringe benefits
 

Please apply with your CV and cover letter by the 'apply' button below

Complaint Handling Consultant Summary

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