Technical Account Manager Job in Hamburg, Germany

AppNexus is a company of innovators building the online advertising industry’s most powerful, open, and customizable advertising technology platform. We have an organically grown end-to-end technology platform that powers truly great businesses. We have the functionalities that companies need to build both Supply- and Demand-side businesses, as well as ad serving and RTB technology. Not only that, we continue to innovate and help shape this exciting and dynamic industry!

We’re looking for smart, analytical people who love tackling tough challenges and are committed to improving not only themselves, but also our processes and how we serve our clients.

Technical Account Manager Job Description

AppNexus are looking for a Technical Account Manager in our Hamburg office, to be part of our Global Services team (a team of multi-skilled, passionate, consultative problem solvers dedicated to making our customers amazingly successful while building a world class company together).
 
The AppNexus Technical Account Manager focuses primarily on the training, onboarding, monitoring, and general support of buy-side clients.  This role requires a deep product expertise, highly responsive and professional communication, technical problem solving, and deep analytical thinking.
 
This role is perfect for someone who has a passion for digital media, advertising technology, and solving customer problems.
 
Responsibilities:

• Form close relationships with customers becoming their trusted advisor in RTB buying
• Deliver new customer onboarding training as well as ad hoc training on new features to ensure their self-sufficiency on our product
• Become a product and domain expert and share that expertise with customers
• Closely monitor customer campaigns and tenaciously troubleshoot technical issues
• Analyze campaigns and offer recommendations to improve performance
• Work closely with the Analytics team to develop large budget campaign strategies which achieve customer objectives
• Share knowledge with other Global Services team members
• Work closely with Account Managers in identifying areas to deepen our customer relationships
• Identify ways to improve the operational effectiveness for the Demand Trading group and advocate for their implementation; take ownership in improving the scalability of the group

Technical Account Manager Job Requirements

Requirements:

• Passion for working in an extremely fast-paced, demanding and fluid start-up environment
• Outstanding troubleshooting, analytical, and problem-solving skills
• Strong quantitative reasoning skills; loves data
• Outstanding communication, project management, and presentation skills
• Demonstrable passion for learning new technologies
• Versatile, with excellent organizational skills; process-oriented, yet entrepreneurial
• An quantitatively-oriented degree of any variation from a top-tier school is required
• Fluency in both German & English

• Familiarity with online media buying and selling, advertising technology solutions and ad network business models a plus
• Campaign management, optimization, and yield management highly beneficial.
• Experience in Internet technologies such as HTML, SQL, JavaScript, PHP a plus
• Experience with relational databases a plus

Technical Account Manager Application Information

• Based in Hamburg.
• Full time position.
• Salary range of €35 – 50k plus bonus

Technical Account Manager Summary

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