Technical Support Engineer Job in Krakow, Poland

Technical Support Engineer Job Description

About the Position:

Be a part of a fast-paced, versatile and passionate customer support team at a fast growth, high-energy SaaSsolutions' company. If you're passionate about helping others, want to grow your technical skills and enjoyworking with a smart, tight knit team this role is for you.

Responsibilities:

• Communicate via phone, and email to assist customers in effectively using Archer's products
• Provide technical support for requests relating to hosted applications, mobile solutions
• Document procedures utilized when identifying/resolving client issues in our Salesforce CRM database
• Create customer facing knowledge base articles to help promote quick customer resolution
• Maintain internal support lab equipment for testing and qualifying client systems.
• Work directly with the Professional Services Team to transition customers from implementation toongoing support

• Work with development team in validation of product releases

Technical Support Engineer Job Requirements

Experience and Skills Requirements:

• Very Good English verbal and written communication skills
• 1-2 years previous experience in a technical support or customer service role
• Exceptional written and verbal communication. Excellent phone mannerism

• Strong organizational skills: the ability to juggle multiple tasks and responsibilities
• Excellent understanding of the technical fundamentals of the Internet
• Strong understanding of SQL and Ability to read logs
• Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues
• Experience working with hosted applications is a plus
• Experience with case ticketing systems is a plus

Technical Support Engineer Application Information

Please apply with your CV and cover letter by the 'apply' button below.

Technical Support Engineer Summary

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