Technical Support Engineer - German Job in Netherlands

Abroad Experience BV is an international recruitment agency which offers unique career opportunities to multilingual job seekers. We recruit personnel for a great number of international companies that have established their European Headquarters in The Netherlands. Read more Founded in 1998, we have extensive experience in matching the skills and ambitions of our applicants with the requirements of our clients.

Technical Support Engineer - German Job Description

Technical Support Engineer - German 

Company:
Leading international IT company
 
The Job 
As a Technical Support Engineer (Level 2 or 3) you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on our client’s hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
 
Main Tasks

• Resolve Warranty and premium customer problems via the telephone, the web or remotely.
• Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learnings for reuse throughout the centre.
• Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for the customer.
• Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise

Technical Support Engineer - German Job Requirements

Requirements 

• Native/very fluent German + fluent English
• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 7 + years of experience in UNIX, Windows networking administration or technical support is required.
• Good written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
• Basic understanding of some of the following protocols and applications:
  • NFS, the UNIX remote file sharing protocol
  • CIFS, the Windows NT remote file sharing protocol
  • TCP/IP
  • Networking
  • RAID
  • Microsoft Exchange and/or Veritas software.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.
• Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Linux, AIX, or networking; including at least 2 years of experience working in that particular specialty.

Technical Support Engineer - German Application Information

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Technical Support Engineer - German Summary

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