Application Engineer – German or Dutch or French or Russian Job in Netherlands

Abroad Experience BV is an international recruitment agency which offers unique career opportunities to multilingual job seekers. We recruit personnel for a great number of international companies that have established their European Headquarters in The Netherlands. Read more Founded in 1998, we have extensive experience in matching the skills and ambitions of our applicants with the requirements of our clients.

Application Engineer – German or Dutch or French or Russian Job Description

Application Engineer – German or Dutch or French or Russian
 
Main Tasks
This is a technical support position within the Sales Department.  The primary responsibilities of this position revolve around manning the S3 Hot Line, and as such the position requires an individual to perform both technical/engineering and sales/customer service related tasks.  In addition, a number of other responsibilities may be required.
 
The AE must be a top-notch technical expert on related AV products and applications. He or she must also be a salesman, a presenter and an advisor. The position requires some travel. 
 

• Provide new product ideas and changes to future product.
• In house product testing for technical issues experienced infield.
• Answering the S3 Hot Line.
• Performing technical support over the telephone for AV products.
• Trouble shooting technical problems with AV systems over the phone.
• Providing advanced replacement product for products that has failed “out of the box.”
• Issuing Return Authorizations for Service of  product.
• Providing product specifications of products in AV applications for dealers and end users.
• Dispensing general information on AV products, audio and video signals, and other topics related to the use of product, and in short providing dealers and end users with an AV technical expert.
• Generating and maintaining a professional and friendly relationship with dealers and end users.
• Traveling and representing at trade shows and dealer events, including participation in sat up and tear down of such events.
• Maintaining constant communication with the Regional Sales Manager and other team members with regard to dealer related issues within the territory.
• Maintaining a complete set of user guides and manuals in such a way that they are quickly and easily accessible the individual AE.
• Maintaining computer files documenting problems encountered and the solutions generated.
• Thorough understanding of the product line, product functions, features and applications.
• Developing and constantly improving the level of technical knowledge of products and the related echnologies, and attaining certification on designated products, products lines, related technologies and test equipment.
• Developing a working knowledge of competitive products and related technologies.
• Learning new products and related technologies quickly and thoroughly.
• Learning new computer hardware and software skills as required in office and technical/field environments.
• Taking orders over the telephone.
• Issuing Return Authorizations to dealers for the return of products.
• Providing product availability and pricing information over the phone to dealers and end users.
• Performing other sales related tasks as needed.
• Training of sales team members and new employees.
• Training of dealers and end users.
• Participating in video conferencing with dealers and end users.
• Preparation of training material and other technical literature.
• Traveling to trade show sights, dealer/end user offices, and job sights in order to fulfill any of the responsibilities listed above, as required.

Application Engineer – German or Dutch or French or Russian Job Requirements

Requirements 

• BSEE from an accredited college, university or equivalent.
• Fluent command of the English language.
• Fluent command of the requested European language
• Excellent verbal and written communication skills.
• Professional and friendly attitude that demonstrates a genuine desire to help solve problems and work with others in a friendly atmosphere.
• Professional appearance.

Application Engineer – German or Dutch or French or Russian Application Information

The company offers:
-       A dynamic, fast growing organisation with opportunities for future growth
-       A dedicated professional team of enthusiastic colleagues
-       Extensive product training courses
-       A competitive salary
-       Non-smoking environment
-       An equal opportunity employer

Please apply with your CV and cover letter by the 'apply' button!

Application Engineer – German or Dutch or French or Russian Summary