Triage Back Office Analyst Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Triage Back Office Analyst Job Description

Introduction
Fast market introduction of ASML’s newest technologies requires state of the art teamwork by all disciplines. Smooth analysis and intake of issues is key in improving the performance of our products at the customers. This requires an effective process from issue intake, containment(s), root cause analysis and creation of change(s) to our product. Do you understand the different steps of issue analysis and are you able to find and drive improvements? Then,  this could be your next job!

Job Mission
- Objectively assess the issues submitted to the process (e.g hardware failure, missing data, software failure)
- Analyze issues and enrich these with cross sectorial information to obtain a clear problem statement to offer the issue to a Triage
-decision making meeting.

Job Description
The Triage back office Analyst will assess and manage issues in the issue resolution management process:-Asses issue in a broader context cross-sectors
-Determine possible solution teams and align on effort and impact
-Prepare Triage decision meeting
-Communicate with stakeholders

Triage Back Office Analyst Job Requirements

Education
Bachelor level in Industrial / Logistics / Engineering or technical Business Administration.

Experience
- 2-5 years of working experience
- Experience with business change management in complex organizations
- Experience with stakeholder management on all levels
- Experience with PLM and ERP sytems in the area of Change Management, Engineering, Production and/or Materials Management.

Personal skills
-Excellent communication and listening skills, with organizational sensitivity
-Strong analytic capability and a pro-active initiating attitude
-Self-assured, capable of convincing people, also when it concerns specialized content experts
-Change- management competencies
-Drive to get results in place
-Ability to plan and set priorities
-Excellent interpersonal skills, work pleasantly with people with differing backgrounds and in different departmental and geographical cultures, at various hierarchical levels.

Context of the position
The Configuration Management team manages global configuration information, enabling ASML to achieve excellent delivery performance at minimum cost. It creates and controls machine configurations and related master data for ASML's Development & Engineering, Supply Chain Management, Manufacturing and Customer Services departments. The Triage Back Office Analyst reports to the Team lead Support group within the DE Product Lifecycle Management organization.

Triage Back Office Analyst Application Information

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Triage Back Office Analyst Summary

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