Customer Support - LEAN Expert EUV Operations Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - LEAN Expert EUV Operations Job Description

Introduction
As a LEAN Expert you will co-lead the Lean transformation within our Global Support Center (GSC) for EUV department together with local management towards sustainable improvement. Aiming at an overall breakthrough on continuous improvement and waste reduction according to the deployment roadmap. You will provide support to the line organization through planning, execution and following up on the deployment activities. You co-ordinate the necessary training and coaching to employees, including leadership teams and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.

As a LEAN Expert you will respectfully challenge the status quo and act as a role model for Lean thinking and thereby act as a change agent to help ASML’s Customer Support (CS) sector in the transformation towards a Lean organization.

As the GSC LEAN Expert you are in close contact with the CS EUV Operations Managers to secure the alignment with the overall Vision & Strategy of the CS EUV Operations group. Also in your role it is expected to provide input for the overall strategy and cascading of the performance management metrics.

Job Mission
The Lean deployment within ASML Customer Support is a major change transformation that requires detailed co-ordination of project and change management elements, training and coaching, event planning, execution & follow up, problem solving and the reporting of the benefits.

Job Description
Key accountabilities:
Mindset changes

• transform mindsets to maintain continuous improvement efforts beyond project activities and change their way of working to a Lean way of working. Management Coaching will be one of the means to achieve such mindset shift;

• contributes to the improvement of the whole operations value stream by participating in or facilitating problem-solving sessions;

• trains and coaches ASML employees & management on Lean principles and behaviors;

• identifies potentials for new improvements;

• evaluates (financial) consequences of required resources to implement

• defines the overall work plan;
• coordinates the project teams through different phases;
• ensures support, provides adequate status updates;
• shares responsibility to reach the target together with line management;
• enforces prerequisites for sustainability of results;
• ensures transfer to line/process manager.

Customer Support - LEAN Expert EUV Operations Job Requirements

Education

• Black belt with at least 3 tangible waste reduction projects is preferred. Open for green belts with a lot of tangible experience;
• Bachelor/ Master degree with at least 5 yrs experience in manufacturing or customer support (e.g. line, engineering), has a general understanding of technical topics (through technical background or job experience).

• Experience in Lean deployment is an absolute must, as well as experience in training and coaching;
• Additional relevant experience with continuous improvement methods (problem solving, six sigma) or change / project management experience.

• Business English both spoken and written;
• Has a passion for Continuous Improvement and exhibits a ‘there must be a better way, why don’t we try’ mentality, can think outside the box;
• Has the potential to use a range of different influencing techniques (influencing without power);
• Actively listens and provides and seeks constructive feedback;
• Crisp communicator at all levels (operational – executive);
• Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages;
• Great networking skills, able to work at multiple levels of the organization, from team members on the field to Senior Managers;
• The ability to enthuse and inspire colleagues in Lean Thinking as a business necessity;
• Pro-active, leads by example and works as a member of a team.

Customer Support - LEAN Expert EUV Operations Application Information

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Customer Support - LEAN Expert EUV Operations Summary

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