IT - Engineering Support Engineer Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

IT - Engineering Support Engineer Job Description

Introduction
As a support engineer within the Engineering IT Services Hardware group, you are providing 1st and 2nd line support to ASML’s Research and Development organization, in particular, the electronics designers and analytics engineers. The engineering environment is used by more than 8000 research and development engineers, worldwide.

Job Mission
When working as a support engineer at ASML you will have the opportunity to grow in your job and improve your skills in the following areas:

• Focus on multi-disciplinary Engineering processes and Technical Computing/Analytics applications.
• Support Engineering processes, assist with Design questions and Application support (knowledgeable support desk).
• Take ownership on reported issues, and escalate when needed.
• Work in close alignment on a team of multiple support engineers.

• You will be part of the Engineering IT Services HW team consisting of more than 30 people, with 6 support engineers.
• Intake of end-user calls via phone, mail or support system; align with end-users on issue definition.
• Handle support calls, try to solve issues immediately, or create incidents to follow-up. Monitor progress of open tickets.
• Incident management and identifying problems for supported Services, mainly in the Electrical Engineering area.
• Support and handle standardized requests from engineering.
• Participate as a technical IT support engineer in running projects within the team.
• Investigate and suggest non-standard changes with a limited scope.
• Deliver support on IT services based on Windows and Linux.
• Drive progress towards internal and external partners for the implementation of solutions.
• Perform limited application and infrastructure testing as part of change or escalation management.

IT - Engineering Support Engineer Job Requirements

Education
Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology. Experience-Knowledge of Engineering Applications is a pre, in particular, Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications.

• Basic understanding and practical experience with:
• Shell scripting
• Linux / Windows OS knowledge.
• MS Office applications.Personal skills-Highly motivated team player
• Shows initiative and problem-solving attitude
• Independent, accurate, systematic approach, problem-solving
• Pragmatic, practical, flexible and committed to quality
• Analytical skills
• Think practical on the impact of decisions for end-customer / user
• Strong communication skills and proficiency in the Dutch and English language.

• At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are located in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.
• The IT division supports information management, infrastructure and key business processes across ASML.
• The IT infrastructure, hardware and applications are absolutely mission-critical for almost all ASML’s internal and external activities.
• A department within the IT organization is EIS (Engineering IT Services); this department is responsible for the engineering infrastructure services and applications/tooling for ASML’s research and development organization. We ensure that these services are running in an optimal way and we look at innovating the services. We also support the IT applications that are used at ASML.
• IT EIS supports three development disciplines: mechanical, electrical and software engineering. As an IT Engineering
• Support Engineer you will be active in the Hardware/Electrical Engineering group, supporting engineering applications for complete D&E and Research worldwide. You will report to the Solution Team Manager Hardware of the IT EIS department.

IT - Engineering Support Engineer Application Information

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IT - Engineering Support Engineer Summary

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