Repair Engineer Job in Surrey, England

Repair Engineer Job Description

Repair Engineer’s (Loadig Bay) role is to perform all the Repair / Service operations on site, according to the service contract requirements, the company policies and the KONE processes.
In some area, mainly depending on the legislation, the work rules (if applicable), the engineer skills, the engineer turnover, the local field organization and the equipment density, engineer specialization may be implemented.
The engineer is interacting with the customers and the end-users, the Manager, the account representative, the KONE Customer Care Centre, technical support, the stock keeper, and inspectors or consultants as assigned.

Responsibilities and Key Activities

• Responsible for customer satisfaction through quality of repairs / service and through regular, proactive, and precise on-site communication (ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during repair / service operations
• Accountable for identifying site risk, and communicate them to his Manager.
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the repair visits (planned repairs and service repairs) respecting the schedule and time limit & quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the Repairs Manager
• Accountable for raising sales lead to his Manager
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his Manager.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Repair Engineer Job Requirements

• Education in the field of electro-mechanics, electronics and mechanics or equivalent
• Experience in customer service.
• Prior experience of Loading Bay/elevator/escalator/ industry would be an asset.
• Fabrication / welding.
• Knowledge of Hydraulics.
• Knowledge of electrical control systems.
• Knowledge of electronics.

Repair Engineer Application Information

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Repair Engineer Summary

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