Technical support manager Job in Buckinghamshire, England

Zebra Technologies is a public company based in Lincolnshire, Illinois, USA, that manufactures and sells marking, tracking and computer printing technologies. Its products include thermal barcode label and receipt printers, RFID smart label printers/encoders/fixed & handheld readers/antennas, and card and kiosk printers that are used for barcode labeling, personal identification and specialty printing principally in the manufacturing supply chain, retail, healthcare and government sectors. In 2013, the company had sales of $1.038 billion and had a market capitalization of $3.6 billion.
The company has offices in 26 countries, channel partners in more than 100 countries and more than 7,000 employees worldwide. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies.

Technical support manager Job Description

1. This role directly manages the team of 10 Bourne End based technical support agents whose goal is to deliver fast and comprehensive resolution to technical problems.
2. This role provides technical leadership for our programme of outsourced multilingual hotline support, which involves a further 14 agents.
3. This role organizes the technical learning program for all technical resources, which includes technical support agents and pre-sales engineers.
4. All these technical resources ensure the successful technical implementation of major end user projects, and fast resolution to end user technical problems.
5. These technical resources deliver the expertise behind our partner technical and product training.

Technical support manager Job Requirements

• Graduate in a Technical discipline.
• High level of customer facing experience, where the individual has been responsible for delivering technical solutions.
• High level of technical understanding in networking, and the interface between hardware, software and firmware.
• Solid communication skills, ideally demonstrated by good presentation and training ability.

Technical support manager Application Information

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Technical support manager Summary

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